Warehouse and Distribution Manager (Contract)

SUMMARY

This role is responsible for managing the day-to-day operations of the company's 3PL (Third-Party Logistics) warehouse, ensuring the 3PL partner delivers reliable, compliant and cost-effective warehousing and distribution services. The role works closely with the Planning, Customer Service and Logistics teams to safeguard inventory accuracy, service continuity and a strong compliance and sustainability agenda.

SCOPE/DIMENSIONS OF ROLE

Reporting to the Logistics and Customer Services Manager, you will act as the company's day-to-day owner of the 3PL warehouse relationship - monitoring performance, enforcing compliance and SOPs, and coordinating end-to-end with Customer Service and Logistics to ensure the business is never impacted by warehouse issues.

RESPONSIBILITIES/ACCOUNTABILITIES

• Manage the 3PL warehouse partner's daily operations, ensuring inbound and outbound (goods in/out) handling runs normally and meets agreed service levels.

• Own inventory accuracy at the 3PL warehouse: ensure regular cycle counts and periodic stock-takes are performed, discrepancies are investigated, and stock records are reconciled promptly between the 3PL system and company records.

• Ensure the 3PL warehouse complies with all required internal audit standards, including Human Rights audits; track findings and drive timely closure of corrective and preventive actions.

• Drive productivity improvement initiatives with the 3PL, including throughput, labour efficiency and cost-to-serve, tracked through agreed KPIs and regular business reviews.

• Build and lead the sustainability agenda for warehouse operations (e.g. packaging waste reduction, energy efficiency, environmentally responsible disposal), in partnership with the 3PL and relevant stakeholders.

• Monitor and reduce product/inventory damage across warehousing and handling activities; lead root cause analysis and ensure corrective actions are implemented and sustained.

• Develop, review and update warehouse Standard Operating Procedures (SOPs) and work instructions, ensuring the 3PL operates in line with the latest requirements.

• Coordinate closely with Customer Service and Logistics teams on the end-to-end operations flow - from order to delivery - to proactively identify risks and ensure no business impact.

• Conduct regular site visits and performance reviews with the 3PL, escalating and resolving service or compliance gaps.

• Support investigations into customer complaints related to warehouse operations, ensuring root causes are identified and resolved with the 3PL.

• Ensure well-ordered documentation for damage reports, disposition authorization and audit purposes to maintain full traceability.

• Manage warehouse-related costs and support budgeting/accrual processes in line with business plans.

KEY CHALLENGES

To manage the 3PL warehouse relationship seamlessly, balancing compliance, service level, cost and sustainability priorities

PROFESSIONAL QUALIFICATIONS/ EXPERIENCE

• Bachelor’s degree in Logistic, Business Administration, Supply Chain, Engineering or related field preferred.

• Solid experiences with warehouse or logistic management

PERSONAL ATTRIBUTES

• Experiences in leading continuous operation both physical present and virtual leadership.

• Involved in lean manufacturing or lean supply chain projects.

• Worked and managed people/team/cross-functional group in complex and changing environment. Strong interpersonal skill and success in coordinating cross functional teams.

• Strong leadership skill, able to manage team in remote with seamless communication and interaction.