Warehouse and Logistics Manager

About the role

We're looking for a dynamic and experienced Warehouse & Logistics Manager to lead our high-performing operations team. This pivotal role will drive operational excellence, optimize logistics workflows, and support our continued growth.

Key responsibilities

Warehouse & Inventory Management:

• Direct and oversee daily warehouse operations, ensuring efficient storage, handling, and distribution of raw materials, finished goods, tools, and packaging supplies.
• Optimize space utilization and streamline workflows for operational efficiency.
• Establish and enforce robust inventory control policies to maintain accuracy and minimize discrepancies.
• Conduct regular stock assessments and proactively manage aging or end-of-life (EOL) inventory to minimize obsolescence.
• Drive continuous improvement initiatives to enhance operational efficiency, service levels, and cost reduction across warehouse functions.
• Monitor equipment usage and staff practices to uphold safety standards and ensure all machinery is operated responsibly.
• Identify areas for process improvement and implement changes using technology and automation tools to enhance warehouse and logistics processes.

Quality Assurance & Compliance:

• Inspect incoming materials for compliance with order specifications and identify any defects.
• Develop and enforce standard operating procedures (SOPs) aligned with regulatory requirements.
• Respond to internal & external audit findings and implement corrective actions to maintain ongoing compliance.
• Apply quality control protocols to ensure shipment accuracy and integrity.
• Ensure adherence to safety regulatory and internal standards.

Logistics & Transportation Coordination:

• Coordinate transportation, shipping, and delivery activities to ensure timely and cost-effective distribution.
• Collaborate with carriers, freight forwarders, and logistics service providers.to maintain smooth operations.
• Work closely with customer service teams to ensure timely and accurate order fulfilment to customers.
• Resolve logistics-related inquiries and concerns from customers.
• Oversee third-party logistics (3PL), external bonded warehouses, and transportation partners to align with business requirements, optimize costs, and maintain service quality.

Team Leadership:

• Lead and manage warehouse & logistics personnel, including recruitment, training, and performance evaluation.
• Provide strategic direction and support to ensure optimal resource allocation, adherence to work schedules, and achievement of performance targets.
• Foster a positive work environment and promote teamwork across the warehouse and logistics team.
• Prepare and manage warehouse budgets, ensuring operations remain within approved financial parameters.
• Monitor and control operational expenses, including labor, transportation, and storage costs.
• Identify cost-saving opportunities without compromising service quality.
• Address internal stakeholders’ inquiries and concerns related to logistics and warehouse operations.

Reporting & Performance Analysis:

• Track and analyse key performance indicators (KPIs) to evaluate and improve operational performance.
• Prepare and present regular reports on warehouse and logistics metrics to senior management.

About you

Education & Experience:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 10 years of progressive experience in logistics and warehouse management, preferably in manufacturing and export-driven environments.
• Demonstrated success in leading warehouse operations, including inbound, outbound, inventory control, and in-plant logistics.
• Proven track record in managing internal and external audits and ensuring regulatory compliance.

Technical & Operational Expertise:

• Strong understanding of end-to-end supply chain processes, inventory management, and logistics coordination.
• Proficient in ERP SAP system, warehouse management systems (WMS) and logistics-related software platforms.
• Strong knowledge of local and international shipping regulations and freight management practices.
• Experience in analyzing operational efficiency metrics to identify bottlenecks and implement process improvements.
• Skilled in performance analysis of service providers using KPI dashboards and exceptional reporting tools.
• Exposure to Capex management, including financial planning, spend control, and investment strategies in warehouse and logistics infrastructure.
• Ability to make data-driven decisions that enhance operational performance and cost-effectiveness.