Warehouse & Logistics Order Processing Assistant

Warehouse & Logistics Order Fulfillment Assistant

Assigned Location: Marikina City

Job Summary

The Warehouse & Logistics Order Fulfillment Assistant is responsible for coordinating and monitoring the end-to-end fulfillment of customer orders, ensuring accurate order processing, efficient warehouse coordination, timely dispatch, and on-time delivery. The role works closely with Sales, Warehouse, Logistics, and other relevant departments to verify order details, monitor inventory availability, coordinate order preparation and shipment schedules, resolve fulfillment discrepancies, and maintain accurate operational records. This position supports the smooth flow of orders from processing through warehouse release and final delivery to customers.

Key Responsibilities

• Receive, verify, encode, and process customer orders endorsed by Sales representatives and other authorized sales channels.
• Validate order details, including product specifications, quantities, pricing, customer information, delivery addresses, and delivery instructions.
• Coordinate with the Warehouse team regarding order picking, packing, staging, preparation, and release to ensure accuracy and readiness for dispatch.
• Work closely with the Logistics team to arrange dispatch schedules, delivery assignments, shipment requirements, and other transportation-related activities.
• Monitor customer orders from receipt and processing through warehouse preparation, dispatch, and final delivery.
• Track pending, delayed, incomplete, and backordered orders and coordinate with the concerned departments to facilitate timely fulfillment.
• Coordinate with Warehouse personnel to verify product availability, address stock discrepancies, and identify inventory shortages that may affect order fulfillment.
• Ensure the completeness and accuracy of sales orders, picking lists, delivery receipts, invoices, and other supporting documents, as applicable.
• Monitor dispatch and delivery progress and follow up with Logistics personnel regarding delivery schedules, delays, failed deliveries, and other shipment concerns.
• Assist in resolving order discrepancies, incorrect or incomplete deliveries, damaged products, returns, and other order fulfillment issues.
• Communicate order status, warehouse readiness, dispatch schedules, and delivery updates to Sales representatives and other concerned personnel.
• Maintain and update sales order trackers, warehouse release records, dispatch logs, delivery monitoring reports, and other relevant operational documents.
• Prepare periodic reports on order fulfillment status, pending orders, dispatch performance, delivery completion, and other operational indicators.
• Monitor compliance with established order processing, warehouse release, dispatch, and delivery procedures.
• Identify recurring issues in order processing, warehouse coordination, and logistics operations and recommend improvements to enhance accuracy, efficiency, and service delivery.
• Perform other related administrative and operational duties as assigned by the immediate supervisor.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field.
• Preferably with experience in warehouse operations, logistics coordination, order fulfillment, sales order processing, inventory monitoring, dispatch operations, or related administrative work.
• Basic knowledge of warehouse processes, inventory handling, dispatch coordination, delivery monitoring, and sales order documentation is an advantage.
• Familiarity with inventory management systems, warehouse management systems (WMS), enterprise resource planning (ERP) systems, or other order processing systems is an advantage.
• Proficient in Microsoft Office applications, particularly Excel, for maintaining trackers and preparing operational reports.
• Strong attention to detail and accuracy in processing orders, checking documents, and monitoring fulfillment activities.
• Good communication, coordination, and problem-solving skills.
• Organized, proactive, and capable of monitoring multiple orders, coordinating with different departments, and meeting time-sensitive deadlines.
• Able to work effectively with Sales, Warehouse, Logistics, and other relevant departments to ensure accurate order processing and timely delivery.
• Willing to work on-site in Marikina City.

Pay: Php20,000.00 - Php22,000.00 per month

Application Question(s):

• What is your expected salary?

Work Location: In person