Warehouse & Service Centre Technician (Part Time)

About the role

The Warehouse & Service Centre Technician is responsible for the accurate and timely picking, packing and despatch of customer orders, and for the mechanical servicing and repair of Savwinch product within the Service Centre. The role combines hands-on warehouse operations with technical service work, including the replacement and servicing of DC motors and the splicing and fitting of rope. The role is integral in driving Savwinch's market leading customer service delivery, ensuring every order leaves the warehouse complete, on time and to standard, and that every serviced unit is returned to the customer in full working order. The position operates within a safe and compliant working environment and upholds all Savwinch OH&S policies and procedures.

Key responsibilities

• Accurately pick customer orders against sales orders and pick slips, confirming part numbers, quantities and product variants prior to packing
• Pack orders securely and presentably using correct cartons, packaging materials and load securing to prevent transit damage
• Organise and book freight with nominated carriers, select the appropriate service level, generate consignment notes and labels, and manage daily freight cut-offs
• Put away stock to correct locations, maintain bin and location accuracy, and assist with cycle counts and stocktakes
• Maintain accurate inventory transactions in the ERP/CRM system for all picks, receipts, transfers and adjustments
• Diagnose, service, repair and test Savwinch product returned from customers, dealers and the field
• Remove, test, service and replace DC motors, including brush replacement, commutator inspection, wiring, terminal and electrical connection checks
• Cut, splice, terminate and fit rope to specification, including inspection of rope condition and correct spooling onto drums
• Strip down, inspect, reassemble and function test winch assemblies, gearboxes, solenoids, switches and control systems
• Complete service reports and job records for every unit serviced, including parts used, work performed and time taken

About you

• Mechanical aptitude and hands-on repair experience
• DC motor servicing, testing and replacement
• Rope splicing, termination and spooling
• Reading and interpreting technical drawings, parts diagrams and service manuals
• Safe use of hand tools, power tools and workshop test equipment
• Accurate picking, packing and despatch
• Freight and carrier coordination
• Inventory and stock control
• Computer literacy – ERP/CRM order and service record entry
• Attention to detail and accuracy