Warehouse Assistant

Key Responsibilities

1. Receiving & Checking Stock

·         Receive incoming stock and deliveries.

·         Check goods against delivery dockets and purchase orders.

·         Check quantities and products for damage or discrepancies.

·         Report any shortages, damaged goods or incorrect deliveries promptly.

·         Ensure received stock is correctly labelled and stored.

2. Picking & Packing

·         Pick stock accurately against customer orders.

·         Pack and prepare goods for customer collection or delivery.

·         Ensure products are correctly identified and quantities are accurate.

·         Prepare orders and paperwork for dispatch.

·         Assist with loading and unloading vehicles safely.

3. Stock Control

·         Maintain accurate stock levels and locations.

·         Assist with regular stocktakes and cycle counts.

·         Investigate and report stock discrepancies.

·         Ensure stock is stored correctly and securely.

·         Rotate and organise stock where required.

·         Identify damaged, obsolete or slow-moving stock and report this to management.

4. Warehouse Operations

·         Keep the warehouse, storage areas and yard clean, tidy and organised.

·         Ensure stock is stored safely and efficiently.

·         Assist with moving stock throughout the warehouse.

·         Operate warehouse equipment safely and appropriately.

·         Assist with deliveries and collections when required.

·         Support the wider team with general warehouse duties.

5. Customer Service

·         Provide friendly and helpful service to customers collecting goods.

·         Assist customers with locating and loading products where appropriate.

·         Ensure customer orders are ready and accurate.

·         Communicate any issues or delays to the appropriate person promptly.

6. Health & Safety

·         Follow all company health and safety policies and procedures.

·         Use personal protective equipment (PPE) as required.

·         Ensure safe manual handling practices are followed.

·         Report hazards, incidents, injuries and damaged equipment immediately.

·         Maintain a clean and safe working environment.

·         Operate forklifts, pallet jacks and other equipment only when appropriately trained and authorised.

7. Teamwork & Communication

·         Work effectively with warehouse, sales, administration and management teams.

·         Communicate clearly and respectfully with colleagues, customers and suppliers.

·         Assist other team members when required.

·         Be willing to undertake additional duties within the warehouse as reasonably required.

Key Performance Areas

The Warehouse Assistant will be expected to:

·         Pick and dispatch orders accurately and efficiently.

·         Maintain accurate stock records.

·         Minimise stock discrepancies, damage and loss.

·         Complete receiving and dispatch processes correctly.

·         Maintain a clean, tidy and organised warehouse.

·         Follow health and safety requirements at all times.

·         Provide a high level of customer service.

·         Complete tasks within required timeframes.

·         Communicate issues promptly and effectively.

·         Work positively and cooperatively as part of the team.

Skills & Experience

Essential

·         Previous warehouse, stores or logistics experience preferred.

·         Good attention to detail.

·         Reliable and punctual.

·         Physically fit and able to undertake manual handling.

·         Good organisational skills.

·         Ability to follow instructions and established processes.

·         Good communication skills.

·         Ability to work both independently and as part of a team.

·         Strong commitment to health and safety.

Desirable

·         Forklift and Reach Truck licence.

·         Experience using warehouse or inventory management systems.

·         Experience with stocktakes and stock control.

·         Experience in a trade, building supplies or distribution environment.

·         Full driver’s licence.

Personal Attributes

The successful candidate will be:

·         Reliable and dependable.

·         Hardworking and practical.

·         Organised and methodical.

·         Honest and trustworthy.

·         Safety conscious.

·         Customer focused.

·         A good team player.

·         Willing to learn.

·         Able to work under pressure and meet deadlines.

·         Proactive and willing to assist where needed.

Reporting

Reports to: Branch Manager

Works closely with: Trade Direct Staff, Group Support Staff

General

This position description outlines the key responsibilities of the role. The Warehouse Assistant may be required to undertake other reasonable duties consistent with the position and the needs of the business.