Warehouse Assistant - Dispatch

We are looking for an experienced and reliable Dispatch Assistant who will be responsible for leading and overseeing the end-to-end dispatch operations of the Digital Commerce Warehouse, covering order dispatch, partner warehouse deliveries, documentation, and accurate system processing.

This role ensures all customer orders and warehouse deliveries are dispatched accurately, completely, and within agreed timelines. The role is also responsible for maintaining proper documentation, ensuring compliance with established SOPs, and monitoring dispatch performance through operational reports and KPIs.

The role also carries full accountability for managing, coaching, and developing the dispatch team to deliver consistent, efficient, and high-performing operations while continuously identifying opportunities to improve dispatch and fulfillment processes.

Key Responsibilities

Operations

• Plan and coordinate the daily dispatch activities to ensure all customer orders and partner warehouse deliveries are processed within agreed service-level timelines.
• Lead the physical dispatch of online customer orders, verifying order completeness, item quantities, SKU accuracy, and other required shipment details prior to release.
• Ensure all dispatched orders and deliveries are properly prepared, checked, and released in accordance with established warehouse SOPs.
• Prepare waybills for all dispatched orders, ensuring that all reflected amounts, shipment details, and other required information are complete and accurate.
• Coordinate with the Inventory Support Team for the proper and timely system processing of sales issuances related to dispatched orders.
• Ensure proper handling, organization, and filing of all dispatch-related documents, including Delivery Receipts (DR), Stock Transfer Orders (STO), waybills, and other warehouse documentation.
• Monitor dispatch activities and immediately escalate operational issues, discrepancies, delays, or recurring concerns to the Warehouse Supervisor with supporting information and proposed resolutions.
• Provide operational support to the broader Warehouse Operations Team as needed to ensure smooth and uninterrupted fulfillment activities.

Reports/System

• Prepare, update, and monitor Warehouse Dispatch KPIs and performance reports to track daily operational performance, productivity, accuracy, and service-level compliance.
• Ensure all transactions related to dispatched orders are accurately and completely processed in the system within the required timelines.
• Coordinate with relevant teams to ensure the proper recording and completion of sales issuances and other dispatch-related system transactions.
• Ensure the completeness and accuracy of all Material Management closing requirements related to dispatch operations.
• Maintain accurate and organized records of dispatch transactions and supporting documents for monitoring and audit purposes.
• Perform and coordinate all other ad hoc dispatch-related system, reporting, and documentation requirements as assigned.
• Ensure the completeness, accuracy, and timely submission of all required reports and system transactions.

Team Management and Development

• Lead the daily planning of Dispatch activities by identifying operational priorities, targets, manpower requirements, and key reminders for the Dispatch Team.
• Supervise, monitor, and evaluate the performance of Dispatch Team members to ensure productivity, accuracy, and compliance with established standards.
• Track team and individual productivity metrics, identify performance trends and gaps, and recommend appropriate corrective actions.
• Provide coaching, guidance, and feedback to team members to improve individual and team performance.
• Ensure proper delegation of tasks and effective manpower allocation based on daily dispatch volume and operational requirements.
• Continuously review, document, and recommend improvements to existing dispatch and order fulfillment SOPs and workflows.
• Implement approved process improvements and ensure consistent team compliance with updated procedures and work standards.
• Promote teamwork, accountability, discipline, and a continuous improvement mindset within the Dispatch Team.
• Enforce safety and health protocols and ensure that all team members maintain a safe, secure, and compliant working environment.

Qualifications

• Bachelor’s degree in Business Administration, Business Management, Operations Management, Logistics, Supply Chain Management, or any related field.
• With at least 1–2 years of experience in Warehouse Distribution, Retail, Logistics, E-commerce Fulfillment, or Dispatch Operations.
• With experience in supervising or leading a warehouse, dispatch, fulfillment, or logistics team is an advantage.
• Knowledgeable in SAP Software, particularly SD and MM, and Warehouse Management and Inventory Management systems (WM and IM) is an advantage.
• Knowledgeable in Microsoft Office, particularly Word, Excel, and PowerPoint.
• Strong understanding of warehouse dispatch, order fulfillment, inventory transactions, and documentation processes.
• Effective verbal and written communication skills.
• Strong leadership, organizational, and problem-solving skills.
• Strong attention to detail, particularly in handling documentation and system transactions.
• Able to handle multiple tasks simultaneously and work independently and efficiently in a fast-paced, target-driven environment.
• Willing to work in a hands-on warehouse environment and support operations during peak periods.