Warehouse Associate

About us
We are a privately owned Australian medical device distributor based in Chatswood. For more than 40 years we have supplied minimally invasive medical technology to hospitals, clinicians and individual patients across Australasia, often introducing devices and techniques that are new to the region.

Our average colleague tenure is around nine years, and that is not an accident. It is what happens when people are treated as contributors, not resources. We are grateful for the work we get to do and we take it seriously, because what leaves our warehouse ends up impacting a patient's life.

Overview
This is a permanent, full-time position in our Chatswood warehouse with a consistent schedule (typically 8:00 AM to 4:00 PM). The role combines physical work on the warehouse floor with careful, detailed work at a desk. You will move stock, maintain inventory accuracy, transact orders in our ERP system and ensure dispatches leave on time so that devices are ready when patients need them.

In medical distribution small errors have real consequences, so the environment demands precision, careful verification and intellectual honesty at every level. Every output is verified before it becomes the input to the next step, and anyone who notices something wrong is expected to stop, touch nothing and say so. New colleagues are given time to learn the stock and the systems properly, because understanding comes before speed.

How We Work
Our culture is established through daily practice, not posted statements. It has developed organically over decades and is maintained by all colleagues.

• People over process. Everyone's contribution counts equally when made in good faith. Recognition comes from tenure and trust built over years. New colleagues join the team; they are not deployed into it.
• Direct, warm, plain communication. We state our positions and invite input. There is no corporate register or performative formality. We reach decisions through logical deduction and majority vote. People who think clearly about what's in the company's best interest will usually arrive at the same conclusion. Stubborn disagreement is not a virtue. We use 'we' for wins and 'I' for accountability.
• Honest error reporting is sacred. When something breaks, the focus is on fixing it, not assigning blame. Bad news is reported immediately without fear of penalty. Mistakes are shared learning, not personal failure.
• Understanding before building. We prioritise deep understanding of complex problems before implementing solutions. People who can grasp things quickly are valued, provided they appreciate the need for foundations.
• We handle sensitive things carefully. Whether it is clinical data, business strategy or personal information, privacy and stewardship are non-negotiable.

Key Responsibilities

• Count, verify and maintain stock levels with a high degree of accuracy
• Pick, pack and dispatch orders accurately and on time to meet customer expectations
• Transact orders and stock movements in our desktop-based ERP system and maintain real-time data accuracy
• Investigate stock variations through careful root-cause analysis and correct the cause rather than the symptom
• Maintain a clean, organised and safe warehouse, including stock rotation, shelf management and packing stock levels

What We Look For

• Attention to detail and a commitment to precision
• The honesty to say 'I'm not sure' or 'I got that wrong'
• Physical capability to be on your feet for much of the day, with regular walking and light lifting of stock
• Confidence using a desktop computer and learning new software; experience with an ERP or inventory system, or Microsoft Office, is helpful
• Ability to work effectively as part of a team and to manage your own tasks independently
• Previous experience in a warehouse, stores or operations environment is highly regarded
• Full working rights in Australia

Compensation
We offer remuneration commensurate with experience. High-performing employees who grow with the business are rewarded with regular annual increases, some of which are substantial, as a fair, ongoing reward for their long-term commitment and significant contributions.

Benefits

• A history of internal promotion, with priority given to growing our own people into new roles as the business grows
• A stable, full-time role with a consistent schedule, allowing you to plan your life outside work
• Chatswood location close to bus routes on Eastern Valley Way, with free on-site underground parking

How to Apply
Submit your resume and a brief cover letter outlining your relevant experience via the Seek application. All applications will be treated as strictly confidential. Shortlisted candidates will be contacted within 10 business days.