Warehouse Associate

5.5 Days Work Week

Job Responsibilities:

Receiving & Storage

• Unload, inspect, and verify incoming shipments against purchase orders.
• Identify and report any discrepancies, shortages, or damages.
• Ensure all received goods are properly stored in designated locations.

Order Fulfilment, Shipping & Last-Mile Delivery

• Pick, pack, check, and prepare warehouse and online customer orders accurately according to requirements.
• Process online orders, including labelling and preparing parcels for dispatch.
• Ensure the correct products and quantities are fulfilled within the required timeline.
• Use scanners and Warehouse Management Systems (WMS) to process and track inventory and order status.
• Prepare and release completed orders to appointed 3PL and last-mile delivery providers, ensuring proper handover.
• Coordinate outgoing shipments and courier collections, and follow up on delivery issues, failed deliveries, or returned parcels when required.
• Coordinate with team members, internal departments, and delivery providers to resolve fulfilment or delivery-related issues.
• Support daily warehouse and online fulfilment activities based on order volume and operational requirements.

Inventory Management

• Maintain accurate inventory and stock records.
• Perform periodic inventory checks and weekly bin counts.
• Ensure proper stock rotation and storage.
• Monitor stock levels and escalate low, excess, or unusual inventory levels when required.
• Report and investigate stock discrepancies when identified.

Warehouse Operations

• Maintain a clean, organized, and safe warehouse environment.
• Operate warehouse equipment, such as forklifts and pallet jacks, when required and authorized.
• Ensure goods are stored and handled properly to prevent damage or loss.
• Support general warehouse activities, including housekeeping, cleaning, disposal, and other operational duties as required.

Safety & Compliance

• Follow workplace safety guidelines, procedures, and company policies.
• Identify and report hazards or unsafe working conditions promptly.
• Comply with requirements for the handling and storage of hazardous materials, where applicable.
• Operate warehouse equipment safely and in accordance with established procedures.
• Participate in required safety training and briefings.

Team Collaboration

• Work closely with team members to ensure smooth and efficient daily warehouse and online fulfilment operations.
• Communicate updates regarding inventory, orders, shipments, deliveries, and operational issues.
• Coordinate with relevant teams to support timely order fulfilment and resolve operational issues.
• Assist in training and supporting new team members when required.

Job Requirement:

Formal Education & Certification

• Secondary education or equivalent relevant experience.
• Ability to operate warehouse equipment.
• Basic computer/WMS knowledge.

Working Conditions

• Warehouse environment with varying temperatures.
• Any other duties as assigned
• Requires lifting, bending, and prolonged standing.
• May include shift work, weekends, or overtime.

Knowledge & Experience

• Warehouse experience
• Forklift experience
• Capable of lifting up to 23 kg and sustaining prolonged periods of standing.

Personal Attributes

• Positive attitude

• Team player

• Detail-oriented, organized, and able to multitask in a fast-paced environment.

• Good communication skills

• High level of initiative and integrity

• Ability to work under pressure in a fast pace working environment