Warehouse Customer Administrator

Warehouse Customer Administrator

Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for a Warehouse Customer Administrator, to join our busy team located in Dublin 15.

Responsibilities:

• Deal with customer enquiries by phone and email.
• Develop good business relationships with new and existing customers.
• Deliver first class customer service.
• Liaise effectively with internal team members to complete tasks and distribute information.
• Increase customer satisfaction by solving problems and identifying improvement areas.
• Perform various actions, reporting, and input of information on SAP and various other operating systems as required.
• Compile and manage the regular communication of various reports to customers.
• Take part in various stock, or goods in/ goods out, related activities.

Skills and Experience

• At least 2-3 years’ experience in a similar role.
• Ability to identify customer needs and provide high level of customer service.
• Confidence to discuss the benefits and features of products.
• Good communication, organisational and administration skills.
• Flexible and Pro-active attitude.
• Ability to embrace new ideas / initiatives when they arise.
• Experience of SAP or similar ERP system.
• Strong Microsoft office skills such as Outlook, Excel, PowerPoint, Word.