Warehouse Customer Service

Key Responsibilities:

• Handle email correspondence with customers regarding delivery matters.

• Coordinate and monitor deliveries to ensure timely arrival at customer plants.

  • Issue picking lists to the Warehouse Team.
  • Issue job files to the Documentation Team.
  • Issue ITRL (Internal Transport Request Letter) to the Transport Team.

• Track and update shipment movements (inbound/outbound) until completion.

• Maintain accurate process flow records and registration numbers in the monitoring system and physical logbook.

• Ensure all consignments are delivered in line with customer expectations.

• Prepare and send daily and monthly delivery reports via email.

• Check inventory stock in the system and share updates with the Warehouse Operations team.

• Compile and submit all relevant monthly reports (e.g., Delivery Reports, KPIs, etc.).

• Practice Good Documentation Practices (GDP) consistently.

• Perform other ad hoc tasks assigned by management as needed.

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Job Requirements

• Minimum education: Primary/Secondary School or equivalent (O-Level).
• At least 1 year of relevant work experience in logistics, coordination, or warehouse administration.
• Basic computer skills and familiarity with inventory systems are preferred.
• Strong organizational and communication skills.
• Attention to detail and ability to follow standard operating procedures.