Warehouse IT Technician

Position Details:

Job Title : Warehouse IT Technician

Location : Lincolnshire, IL 60069

Project Duration : 6+ Months Contract

Pay Rate : $25/hr on W2

Job Summary:

• This candidate will join our Level 1 IT Support Analysts (DWS AMS) to form a dynamic and dedicated team that delivers exceptional Tier 1 support, to Application processes, Shipping systems applications and hardware like printers, scanner, weighing scale etc.
• Operating in a high-energy environment, our team is the first point of contact for WH and Logistic users, committed to providing support that consistently meets or exceeds expectations. With a focus on swift and effective problem resolution, they ensure an outstanding customer experience every time.
• The candidate is expected to Interact with the team in highly collaborative and cooperative environment.

Job Description:

• Work with IT and Global AMS Support teams to troubleshoot issues with Shipping systems application (Assist 4) and SAP ERP systems.
• Contribute to the successful issue resolution by analyzing, researching, and solving application problems.
• Daily Monitoring of WH and Logistics processes like picklist printing, IDOC, Goods Receive, Consignment error.
• Handle multiple issues simultaneously and prioritize tasks based on urgency and impact on Warehouse operations.
• Troubleshoot based on Help Desk Tickets and Incident report.
• Ability to diagnose and resolve technical issues quickly and efficiently. This is essential in a fast-paced environment where downtime can impact operations.
• Participate in scheduled downtime and maintenance of Shipping systems applications.
• Serve as Tier1 & 2 support for WH hardware issues like mobile / desktop scanners, printers, weighing scales etc.
• Participate in occasional after hours/on call emergency support and problem resolution/management.
• Coordinate with vendors to manage scheduled maintenance of existing hardware like scanners, printers and weighing scale.
• Participation in Global AMS Support calls to discuss ongoing issues, project-based work/long term strategic implementations.
• Install/Maintain endpoint hardware, software, peripherals.
• Accurately analyze and communicate Customer Barcode label requirements.
• Participate in Application Regression Testing
• Perform, application management like Master File, Routes, Departure Calendar, and User Maintenance
• Assist in the business process redesign and documentation as needed for new and existing business applications and operating procedures.
• Work with team lead and product owner to understand business requirements to ensure best possible performance, quality, and responsiveness of applications.
• Collaborate with WH and Logistics teams to Identify bottlenecks and bugs and participate in devising solutions to mitigate and address these issues.
• Troubleshoot technical issues and identify modifications needed in existing applications to meet business requirement.
• Exhibit solid organizational skills and focus on accuracy and attention to detail.
• Exhibit excellent analytical, problem solving and troubleshooting abilities.
• Be self-motivated with the ability to work both independently and in a team environment.

Qualifications:

• Minimum 2+ years of experience supporting WH.
• Experience with SAP.
• Experience with Shipping systems applications.
• Experience with Barcode Scanners, Barcode Printers (Sato, Zebra), Laser Printers.
• Exposure to Bartender software.
• Excellent communication skills are a must.
• Experience with MDM solutions.
• Basic understanding of WH operations

Skills that are a Plus:

• Exposure to VDI technology like VM Ware and Citrix.
• Exposure to scripting language like VBA or PHP a plus.
• Exposure to Barcode label design a plus.
• MS Office 365, Outlook, Teams, SharePoint, OneDrive, MS Visio.
• Cloud concepts knowledge is a plus.

Education:

• 4-year college degree is preferred.