Warehouse Manager

About the role

We're looking for a hands-on Warehouse Supervisor to run day-to-day fulfilment for our e-commerce clients across TikTok Shop, Shopee, and Lazada — covering inbound, storage, pick and pack, outbound, and returns. This role owns both the warehouse floor and the numbers behind it. It suits someone who has managed a fulfilment operation before and is equally comfortable leading a team on the floor and handling client reporting and administration.

Key responsibilities

• Operate and maintain the WMS and ERP, including SKU setup, bin locations, and stock movements/adjustments
• Enforce PDA scanning at every touchpoint — receiving, putaway, picking, packing, and dispatch
• Own inventory accuracy: run cycle counts, investigate variances, and close them with documented root causes
• Ensure system and physical stock stay reconciled, with no unexplained gaps carried forward
• Receive and verify incoming shipments against purchase orders and packing lists
• Manage putaway, location discipline, and space utilisation across the facility
• Maintain strict segregation of client stock, with no cross-brand mixing
• Meet platform dispatch SLAs across TikTok Shop, Shopee, and Lazada, including first-mile pickup cut-offs
• Manage the end-to-end returns process: receiving, inspection, grading, restocking, or write-off
• Plan manpower and capacity around campaign peaks and roster the floor team

About you

• 3+ years of experience in warehouse or fulfilment operations, including at least 1 year in a supervisory role
• Working knowledge of WMS and ERP systems, with hands-on experience in PDA scanning workflows
• Background in e-commerce or 3PL operations, with a clear understanding of the cost of platform SLA breaches
• Strong Excel/Google Sheets skills — able to build reports, not just fill them in
• Fluent in English and Bahasa Malaysia; Mandarin is an advantage given our client base
• Highly organised, consistent, and detail-oriented, with a track record of maintaining documented standards

Pay: RM4,000.00 - RM5,000.00 per month

Work Location: In person