Warehouse Manager

Overview

The Warehouse Manager leads daily warehouse operations to deliver safe, efficient, high-quality service that meets customer requirements. This role is accountable for inbound, outbound, inventory, workforce performance, KPI results, and continuous improvement, while serving as a primary operational contact for customers and company leadership.

Responsibilities

• 1. Oversee end-to-end warehouse operations, including receiving, put-away, inventory control, order fulfillment, shipping, and related value-added activities.
• 2. Lead, schedule, and develop the warehouse workforce to meet volume demands, labor productivity targets, and service commitments.
• 3. Ensure compliance with safety policies, quality standards, customer requirements, and applicable regulatory procedures.
• 4. Monitor operational KPIs—including service, productivity, accuracy, inventory, safety, and cost—and implement corrective actions and process improvements.
• 5. Serve as the primary operational contact for customers and management, communicating performance, resolving escalations, and supporting business needs.

Minimum Requirements

• High school diploma or GED.
• 5+ years of warehouse, distribution, or logistics operations experience.
• 3+ years of experience leading warehouse teams, including staffing, scheduling, coaching, and performance management.
• Demonstrated experience managing inbound, outbound, and inventory-control processes.
• Proven ability to use operational metrics to improve safety, quality, service, productivity, and cost performance.

Preferred Requirements

• Experience in a third-party logistics (3PL) environment supporting multiple customers or accounts.
• Experience with warehouse management systems (WMS), labor-management systems, and ERP platforms.
• Lean, Six Sigma, or other continuous-improvement certification or practical experience.
• Experience leading start-ups, customer implementations, process redesigns, or growth-related operational transitions.

Skills

• Strong people leadership, coaching, and team-building capability.
• Analytical, KPI-driven problem solving and sound operational judgment.
• Clear, professional communication with customers, frontline associates, and senior leadership.
• Effective planning, prioritization, and execution in a fast-paced environment.
• Commitment to safety, quality, accountability, and continuous improvement.