Warehouse Manager

About the Role

We are looking for an experienced All India Warehouse Manager – 3PL to lead and manage the company's warehousing operations across India.

The role will be responsible for overseeing approximately 20 warehouses across multiple locations, managed through 3PL partners. The candidate will own warehouse performance, operational efficiency, inventory accuracy, cost control, service levels, and 3PL partner management across the network.

The ideal candidate should have strong experience in Pan-India warehouse operations, 3PL management, multi-location operations, inventory control, warehouse processes, and team handling.

Key Responsibilities

Pan-India Warehouse Operations

· Lead and manage warehouse operations across 20+ locations pan India through 3PL partners.

· Ensure smooth functioning of all warehouses in line with company SOPs, operational standards, and service-level agreements.

· Drive standardisation of warehouse processes across all locations.

· Monitor inbound, storage, picking, packing, dispatch, returns, and reverse logistics operations.

· Ensure warehouses are adequately equipped to handle business volumes and seasonal demand.

3PL Partner Management

· Manage relationships and performance of multiple 3PL warehouse partners across India.

· Define and monitor SLAs, KPIs, productivity, turnaround time, service levels, and cost parameters.

· Conduct regular performance reviews with 3PL partners and drive corrective actions.

· Identify operational gaps and ensure timely resolution of issues.

· Negotiate and manage 3PL commercial terms, operational costs, and contracts in coordination with relevant teams.

Inventory & Operational Excellence

· Ensure high levels of inventory accuracy and stock integrity across all warehouses.

· Monitor cycle counts, physical stock audits, stock reconciliation, damages, losses, and ageing inventory.

· Reduce inventory discrepancies, operational losses, damages, and warehouse inefficiencies.

· Drive process improvements, automation, and technology adoption across warehouse operations.

· Implement best practices to improve warehouse productivity and throughput.

Cost & Productivity Management

· Own warehouse operating costs across the Pan-India network.

· Monitor fixed and variable warehouse costs and identify opportunities for cost optimisation.

· Track manpower productivity, storage utilisation, handling costs, and other operational expenses.

· Ensure operations are managed within approved budgets.

Team Handling & Leadership

· Lead and manage the central warehouse team and coordinate with warehouse teams across locations.

· Work closely with 3PL teams, warehouse managers, supervisors, and other operational stakeholders.

· Set performance expectations, review KPIs, and drive accountability across the network.

· Build a high-performance culture focused on operational excellence and service quality.

Compliance & Safety

· Ensure compliance with warehouse safety standards, statutory requirements, and company policies.

· Conduct regular warehouse audits and ensure compliance with SOPs.

· Ensure proper handling and storage of products, particularly FMCG / Beauty & Personal Care products.

· Drive implementation of safety, security, hygiene, and loss-prevention measures.

MIS & Reporting

· Develop and monitor regular warehouse performance dashboards and MIS.

· Track inventory accuracy, order fulfilment, OTIF, warehouse productivity, dispatch TAT, storage utilisation, picking & packing accuracy, damage and shrinkage, 3PL cost per unit/order, and warehouse operating cost.

· Present performance reviews and actionable insights to senior management.

Key KRAs

· Performance of 20+ Pan-India warehouses

· 3PL SLA adherence

· Warehouse productivity and efficiency

· Inventory accuracy

· Order fulfilment and dispatch TAT

· OTIF performance

· Warehouse cost optimisation

· Storage utilisation

· Reduction in damages, losses, and discrepancies

· 3PL partner performance

· Process standardisation across locations

· Team performance and capability building

Required Skills & Qualifications

· Bachelor's degree in Supply Chain, Logistics, Operations, Business Administration, or a related field.

· 10–15 years of relevant experience in warehouse and logistics operations.

· Strong experience managing Pan-India warehouse networks.

· Proven experience managing multiple 3PL warehouse partners.

· Experience managing 15–20+ warehouses / distribution centres will be highly preferred.

· Strong understanding of WMS, inventory management, and logistics processes.

· Strong analytical, negotiation, problem-solving, and vendor-management skills.

· Strong experience in team handling and cross-functional coordination.

· Excellent knowledge of MS Excel and warehouse MIS.

Preferred Experience

· Experience in D2C, FMCG, Beauty & Personal Care, Retail, E-Commerce, or other high-volume consumer businesses will be an added advantage.

· Experience in managing high-volume, multi-location 3PL warehouse operations is strongly preferred.