Warehouse Manager

ABOUT OUR COMPANY:

For 60 years, The ECCO Group™ has enjoyed continual growth, and our manufacturing division leads the market for sheet metal HVAC products in Western Canada. Our ECCO Supply™ division is a full-service wholesale distributor of Heating, Ventilation and Air Conditioning (HVAC) supplies and equipment. With sales branches located in centers throughout Western and Central Canada, we are expanding our team with individual's eager improve customer experience and drive significant market growth.

Position Summary

The Warehouse Manager is a key management role responsible for overseeing operations at a regional distribution center. This position ensures efficient handling of products from receipt to shipment, compliance with company policies, and high standards of customer service. The manager also leads inventory management, facility maintenance, and staff development to ensure a safe and effective environment

KEY RESPONSIBILITIES
Warehouse operations

• Manage daily warehouse functions including receiving, put away, picking, packing, shipping, and returns.
• Plan labor and resources to meet service, productivity, and throughput targets.
• Monitor workflow, address bottlenecks, and maintain consistent execution across shifts.
• Ensure warehouse administrative activities are completed accurately and on time, including shipping documentation, receiving paperwork, and system transactions.

Inventory management and accuracy

• Maintain accurate inventory through cycle counts, audits, and reconciliation activities.
• Investigate and resolve inventory discrepancies quickly to protect service levels and financial accuracy.
• Optimize warehouse layout, slotting, and storage methods to improve speed, accuracy, and productivity.

Customer service and communication

• Ensure timely, accurate order fulfillment to support internal and external customer satisfaction.
• Serve as a point of contact for escalations related to shipments, inventory availability, and order fulfillment.
• Partner with Customer Service, Sales, Logistics, and the Regional Distribution Manager to resolve order issues promptly and prevent recurrence.
• Proactively communicate delays, shortages, and operational constraints before they impact customers.

Safety, compliance, and facility standards

• Promote and enforce a safety-first culture compliant with WorkSafe, OSHA, and WHMIS standards.
• Maintain a clean, organized, and hazard free warehouse environment to support safe, error free work.
• Ensure equipment is safely used, basic checks are completed, and maintenance needs are escalated and coordinated.

Leadership and team development

• Lead, coach, and develop both office and warehouse associates, supervisors, and leads to achieve operational goals.
• Execute staffing, scheduling, and labor planning requirements.
• Conduct performance reviews and provide coaching tied to service metrics and operational KPIs.
• Build a team culture of accountability, responsiveness, and professionalism.

Continuous improvement and performance management

• Identify opportunities to improve processes, reduce cost, reduce error rates, and improve service outcomes.
• Lead or participate in Lean and 5S initiatives and sustain gains through standard work.
• Track and act on KPIs including order accuracy, fill rate, on time shipping, turnaround time, and inventory accuracy.
• Analyze recurring service failures and implement corrective actions that prevent repeat issues.

Systems discipline and change readiness

• Ensure accurate, timely transactions in ERP and WMS systems, including RF scanning and label printing processes.
• Support system improvements, testing, and process adoption to enable stable execution.

Qualifications:

• Post-secondary degree or diploma in Supply Chain Management, Business Administration, or related field.
• Minimum of 10 years’ experience in warehouse or wholesale distribution management.
• Strong analytical, problem-solving, and decision-making skills.
• Proven ability to manage a team in a high-pressure environment.
• Excellent organizational skills with attention to detail.
• Superior communication skills, both written and verbal.
• Proficiency in MS Office, particularly Excel, and experience with ERP systems including OMS, WMS, and TMS.

Why Join ECCO

For more than 60 years, ECCO has been committed to excellence in manufacturing, distribution, and customer service. We invest in our people through training, development, and long‑term career pathways. Our organization promotes teamwork, professionalism, and integrity, creating an environment where employees can succeed and take pride in their work. ECCO offers competitive compensation, strong leadership, and the opportunity to be part of a respected industry organization.

Learn more about ECCO at Welcome to the Ecco Group

We offer comprehensive and competitive benefits package designed to support our employees’ well-being, growth, and long-term success

Due to the volume of applications received, only candidates whose qualifications closely match the requirements of this role will be contacted

Beware of Recruitment Scams

Fraudulent individuals may attempt to impersonate ECCO or post unauthorized job ads. ECCO does not conduct interviews through unsecured platforms, does not ask for financial information, and does not require any form of payment from applicants. To ensure you are engaging with our legitimate hiring team, apply only through ECCO’s official channels.

Non‑Discrimination Statement

ECCO is committed to building a diverse workforce and an inclusive culture. We welcome applicants from all backgrounds and ensure equal opportunity in all aspects of employment. Discrimination or harassment of any kind is not tolerated, and all employment decisions are made based on merit, qualifications, and organizational needs.

Privacy Disclaimer

Personal information collected during the hiring process is used only for recruitment purposes and is kept confidential. ECCO does not share applicant information with third parties except where required by law.

** All offers of employment are contingent upon the successful completion of a background check **

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Warehouse Leadership: 5 years (Required)

Work Location: In person