Warehouse Manager (Unit Manager)

Service Centre Manager

Warehouse Manager (Unit Manager)

Job Summary:

We are currently looking to recruit for a Warehouse Manager (Unit Manager) ideally based out of Leeds to manage our Leeds, Doncaster and York service centres.

In the role, you will be responsible for managing and delivering safe, efficient, and cost-effective services encompassing all areas of the operation and consistently providing a first-class service to the customer in line with agreed contractual deliverables.

The ideal candidate will have previous experience of managing a medium sized team (circa 70 staff) across order picking, wash up and transport services.

Main Duties & Responsibilities

• Ensuring working practices are compliant with the company Food Safety policies.
• Adopting safe working practices by adhering to Health & Safety guidelines and company policies and procedures in all areas.
• Ensuring that working processes are complied with, in line with the contract specification and requirements.
• Indirect management of up to 70 staff across the 3 service centres.
• Managing headcount and labour budget daily, ensuring that all rosters provide adequate coverage across the business while treating the staff fairly.
• Motivating and empowering staff to deliver continuous improvements in processes, productivity, and standards.
• Identifying process gaps to find bottlenecks and other issues and developing appropriate solutions.
• Leading by example to create an environment that promotes positive morale, teamwork and ensures a high level of commitment and pride in the role being performed.
• Driving performance to ensure service level agreements are achieved consistently through effective mitigation of breaches.
• Carrying out continuous analysis of operations identifying and implementing on-going efficiencies and more-for-less methods of working.
• Ensuring all relevant procedures, systems, and processes, including the ISO quality systems, are in place and always adhered to.
• Ensuring the highest level of H&S and Food Safety compliance through the undertaking of regular site audits taking appropriate actions as required.
• Carrying out quality training and development in a systematic and professional way to meet the needs of the business and assisting individual team members with their personal development. Ensure training is recorded and all team members complete the Company Induction Programs.
• Responsible for staff recruitment, onboarding and performance management.
• Liaising confidently with senior representatives of the customer.

Qualifications and Experience:

Education:

• Educated to a Degree Level preferably or relevant QBE
• IOSH Certification preferred

Work Experience:

• Previous managerial experience in a role where a high level of staff or other resource management skills have been required is desirable, preferably within a Warehousing/FMCG/Rail Industry.
• Customer-centric and able to drive a culture focused on creating the best experience for clients.
• Experience of working within an unionised environment.

Skills & Knowledge:

• Strong knowledge of health and safety
• knowledge of Food Hygiene regulations preferable
• Numerate and literate with an ability to interface with management
• Must demonstrate integrity, confidentiality, and professionalism always
• Ability to work efficiently using own initiative to resolve issues
• Effective verbal and written communication skills in English,
• Ability to work under pressure and to tight timescales, prioritising as appropriate
• Proactive and positive/flexible attitude
• Computer Literate

About the company:

Gate Gourmet is the world's largest independent provider of catering services for airlines and are the core business behind gategroup, whose eleven associated brands offer customers a comprehensive scope of products and services for virtually any on-board need. We provide more than 200 million meals a year to our 270-plus customers at some 120 airport locations around the globe