Warehouse Manager_Mandarin Speaking

S.F. Holding Co., Ltd. (Stock Code: 002352.SZ, 6936.HK) was founded in 1993 in Shunde, Guangdong, with its headquarters located in Shenzhen, China. Over the years, SF has become the largest integrated logistics service provider in China and Asia, and the fourth largest globally. The company offers a wide range of services including express delivery, economy shipping, freight, cold chain logistics, international shipping, and supply chain solutions. With strong technological capabilities, SF is building a future-oriented digital logistics ecosystem.

SF Express Australia & New Zealand, as an important part of SF International, is committed to serving customers in both the Australian and New Zealand markets. We provide efficient and reliable cross-border e-commerce logistics solutions, international express, local distribution, warehousing, and third-party logistics (3PL) services. Our goal is to help enterprises expand globally and build efficient logistics bridges between China, Australia, and New Zealand.

Responsibilities

1. Warehouse Management & Daily Operations

• Fully responsible for daily warehouse management activities; guide, inspect, supervise, evaluate and provide feedback to warehouse teams to ensure smooth, safe and efficient daily operations.
• Develop warehouse operational plans, drive annual operational targets and ensure key KPI indicators are achieved.
• Oversee the safety and control of inventory, warehouse assets, personnel operations, fire safety and on-site compliance.

2. Warehouse Operations & Customer Acceptance

• Lead customer warehouse operation onboarding and acceptance processes to ensure business operations launch smoothly and stably.
• Implement and enforce 6S management standards; refine warehouse management systems, SOPs and operating processes.
• Effectively control warehouse storage, manpower and operating costs while maintaining service quality.

3. Warehousing Planning & Process Optimisation

• Continuously improve warehouse operating processes to enhance efficiency, reduce operational costs and improve overall customer satisfaction.
• Plan and optimise warehouse zoning, racking layout and space utilisation to maximise warehouse area and cube utilisation.
• Lead the organisation and development of the warehouse team, including recruitment quality control, training, performance management and workforce planning for frontline staff.

4. Inbound, Outbound & Delivery Management

• Manage container receiving, inbound inspection, put-away timeliness and inventory accuracy.
• Ensure daily outbound picking, packing and dispatch are completed within required timeframes.
• Monitor daily delivery execution, last-mile performance and exception handling to ensure all shipments meet customer service commitments.

5. System & Digital Management

• Proficiently operate multiple WMS platforms and quickly master the company’s internal self-developed systems.
• Ensure high data accuracy, system compliance and process standardisation through all warehouse operations.

6. Team Leadership & Cross-Functional Coordination

• Lead warehouse supervisors, coordinators and operations teams with strong organisational and people management capability.
• Coordinate closely with transport, customer service, sales, IT and HQ teams to ensure seamless end-to-end supply chain operations.

7. Risk Control & Exception Handling

• Manage daily operational exceptions including delays, damages, shortages, inventory discrepancies and urgent customer requests.
• Conduct root cause analysis and drive corrective and preventive improvement actions.

Support operations involving spare parts or specialised inventory categories (where applicable), ensuring accurate handling, storage and distribution compliance

Key Requirements / Skills

2+ years’ experience in warehouse, logistics, supply chain operations, customer service, KA management, or related fields.

Strong communication and stakeholder-management skills; able to collaborate across teams and drive resolution.

Solid understanding of customer service workflow, complaint handling, SLA management, and closed-loop processes.

Proficient in CRM / customer service systems and reporting tools (Excel, BI dashboards or similar).

Strong problem-solving mindset with high attention to detail.

Ability to work under pressure, especially during peak seasons or urgent escalations.

Bilingual in English and Chinese is highly preferred due to frequent communication with HQ and regional teams.

Experience in KA operations or e-commerce peak-season support is a strong plus.

What We Offer

Dual-channel career development pathways (management & professional).

International working environment within a global logistics group.

Long-term career development opportunities in a fast-growing B2B supply chain platform.