Warehouse Operation Head

Head of Operations – Warehouse & Supply Chain

Job Summary

We are looking for an experienced and result-oriented Head of Operations to lead and optimize our end-to-end warehouse, logistics, inventory, procurement, and supply chain operations. The ideal candidate should have 12–15+ years of experience in FMCG, Cosmetics, Retail, or E-commerce and possess strong leadership skills to drive operational excellence, improve customer satisfaction, and ensure cost optimization.

Key Responsibilities

Warehouse Operations

Lead and manage end-to-end warehouse operations across multiple locations.

Develop warehouse processes to improve productivity, space utilization, and inventory accuracy.

Ensure timely inward, storage, picking, packing, dispatch, and returns management.

Maintain warehouse SOPs and operational compliance.

Supply Chain Management

Manage the complete supply chain from procurement to customer delivery.

Coordinate with manufacturers, vendors, transporters, and distributors.

Optimize logistics costs and improve service levels.

Develop strategies to reduce operational expenses and improve efficiency.

Inventory Management

Ensure inventory accuracy of 99% or above.

Monitor stock ageing, slow-moving inventory, and inventory reconciliation.

Plan inventory based on demand forecasting.

Conduct periodic stock audits and cycle counts.

Order Fulfillment

Ensure timely processing of B2B, B2C, D2C, Marketplace, and Quick Commerce orders.

Monitor order fulfillment KPIs and customer service levels.

Improve dispatch timelines and reduce delivery TAT.

Manage returns (RTO) and reverse logistics efficiently.

Vendor & Procurement Management

Develop strong relationships with logistics partners and warehouse vendors.

Negotiate contracts, pricing, and service agreements.

Evaluate vendor performance through defined KPIs.

Manage procurement planning and inventory replenishment.

Process Improvement

Identify operational bottlenecks and implement automation wherever possible.

Develop SOPs and continuous improvement initiatives.

Drive Lean, Six Sigma, and cost optimization projects.

Implement best practices across operations.

Team Management

Lead warehouse, logistics, planning, inventory, and customer support teams.

Define KRAs and KPIs for team members.

Conduct regular performance reviews and training sessions.

Build a high-performance operations culture.

Technology & Reporting

Manage ERP, WMS, OMS, and inventory management systems.

Prepare daily, weekly, and monthly MIS reports.

Monitor operational dashboards and performance metrics.

Ensure accurate reporting and data-driven decision-making.

Key Performance Indicators (KPIs)

Inventory Accuracy – 99%+

Order Fulfillment SLA

Dispatch Turnaround Time (TAT)

Warehouse Productivity

Logistics Cost per Order

Order Accuracy

Return (RTO) Percentage

Customer Satisfaction

Stock Loss & Damage Percentage

Vendor Performance

On-Time Delivery

Overall Operational Cost Optimization

Required Qualifications

Bachelor's Degree in Business Administration, Supply Chain, Logistics, Operations Management, or a related field.

MBA/PGDM in Operations or Supply Chain Management will be preferred.

Experience

12–15+ years of experience in Operations, Supply Chain, Warehouse, or Logistics Management.

Experience in Cosmetics, FMCG, Retail, E-commerce, or Consumer Goods industry preferred.

Proven experience managing multi-location warehouse operations and large teams.

Required Skills

Warehouse Operations

Supply Chain Management

Inventory Planning & Control

Procurement Management

Logistics Management

Demand Forecasting

Cost Optimization

Vendor Management

Team Leadership

Advanced Microsoft Excel & MIS Reporting

Working days:- 6 days working (2nd & 4th Saturday off)

Working Time:- 9.30am to 6.30pm

Job location:- Goregaon east. (will travel to vasai - warehouse)

Monthly CTC:- upto 9LPA