Warehouse Operations Associate - B2C Operations

About the role

The Warehouse Operations Associate – B2C Operations is responsible for overseeing and monitoring daily B2C warehouse activities to ensure timely receiving, inventory accuracy, order fulfillment, and outbound dispatch. The role serves as the primary coordinator between warehouse personnel, B2C PICs, customer service teams, and other stakeholders to ensure operational targets are achieved.

Key responsibilities

• Monitor daily B2C order fulfillment activities to ensure orders are processed within established service level agreements (SLAs).
• Ensure receiving, picking, packing, and dispatch activities are completed according to operational schedules.
• Coordinate with the B2C PIC regarding daily workload, priorities, and operational concerns.
• Monitor inbound deliveries and receiving schedules.
• Prepare a clean summary of files for inbound and outbound transactions that is being updated on a regular basis.
• Ensure all inbound deliveries are supplied with corresponding Inbound Receipt.
• Ensure all received inventory is processed, documented, and reflected accurately in inventory systems.
• Log and properly monitor product pull out, stock transfers from the B2C Warehouse going to another location.
• Monitor daily order fulfillment progress and outbound shipment schedules.
• Ensure orders are dispatched within agreed timelines.

About you

• Bachelor's degree in any field, preferably with equivalent work experience in warehouse operations, logistics, or supply chain operations.
• At least 2 years of experience in warehouse operations, e-commerce fulfillment, logistics, or inventory management.
• Experience coordinating B2C or e-commerce operations is preferred.
• Proficient in Microsoft Excel, Google Sheets, and warehouse management systems.
• Strong analytical and reporting skills.
• Excellent communication and coordination abilities.
• Detail oriented.
• Strong organizational and problem-solving skills.
• Proactive and has good problem-solving skills.

About us

Konnet International Philippines, Inc. operates as a technology and beauty retail company, providing software development, IT solutions, and digital innovation services to both local and international clients, helping businesses thrive in the digital era. Additionally, the company supports thousands of cosmetic and beauty brands with a portfolio of over 25,000 SKUs, distributing products through apps, e-commerce platforms, TikTok, and offline stores.