Warehouse Operations Executive

We are looking for a responsible, organised, and hands-on Warehouse Operations & Customer Service Executive to manage day-to-day warehouse and order fulfilment activities.

You will be involved in the full order process—from stock checking, picking and packing to dispatch and delivery follow-up. You will also respond to customer enquiries regarding orders, deliveries, and stock availability.

This position is suitable for someone who enjoys taking ownership, working independently, and handling a broad range of operational responsibilities.

Key Responsibilities

Warehouse and Order Fulfilment

• Pick, check, pack, label, and prepare customer orders for dispatch
• Ensure every order is accurate, securely packed, and completed on time
• Coordinate incoming stock deliveries and courier collections
• Receive, inspect, organise, and store incoming goods
• Monitor inventory levels and highlight low-stock or stock discrepancy issues
• Conduct regular stock counts and maintain accurate inventory records
• Investigate missing items, damaged goods, and packing discrepancies
• Maintain a clean, safe, and well-organised warehouse
• Follow and help improve warehouse procedures and quality standards
• Work independently while coordinating with temporary or part-time packing support during busy periods

Customer Service

• Respond to customer enquiries through WhatsApp, email, and other online channels
• Provide timely and accurate updates on orders, deliveries, and stock availability
• Follow up with customers and delivery partners on delayed, missing, or incorrect orders
• Coordinate with internal teams and external partners to resolve issues efficiently
• Maintain clear records of customer enquiries, actions taken, and resolutions
• Escalate complex or recurring issues when necessary

Requirements

• Previous experience in warehouse operations, order fulfilment, logistics, inventory control, or customer service is preferred
• Strong attention to detail, particularly when checking stock and packing orders
• Able to work independently and take ownership of daily operations
• Comfortable performing hands-on warehouse duties
• Confident communicating with customers professionally through WhatsApp and email
• Basic knowledge of inventory and stock management
• Able to prioritise multiple tasks in a fast-paced environment
• Responsible, dependable, and well-organised
• Basic computer skills and willingness to learn internal systems
• Able to carry and move goods safely as required for the role

Other Information

• Working Location: Warehouse / Operations Site
• Working Hours: 5-day work week
• Training will be provided on internal systems and SOPs
• Opportunities to grow into Operations or Logistics Lead roles

Why Join Us

• Stable role with clear ownership and responsibilities
• Exposure to the full warehouse and order fulfilment process
• Supportive working environment
• Training and opportunities for long-term career growth