Warehouse Operations Manager (Chinese Speaking)

Salary: Upto 60 Mil

Location: Binh Duong

Job Description

1. 经营损益与成本管控/ Profit and Loss Management and Cost Control

·       负责所辖项目的年度运营预算编制与执行，对项目毛利率、单均履约成本、费用管控等经营指标负责。

Prepare and execute annual operating budgets for assigned projects, with accountability for gross profit margins, fulfillment cost per order, expense control, and other business performance indicators.

·       参与新客户项目的前期需求调研与报价测算，结合场地、人力、设备、耗材等全维度成本输出合理报价方案，保障盈利空间。

Participate in preliminary requirements assessments and quotation calculations for new customer projects, developing reasonable pricing proposals based on comprehensive costs, including facilities, labor, equipment, and consumables, to ensure profitability.

·       全链路管控运营成本，涵盖场地租金、人力薪酬、包材耗材、设备折旧、外包服务、快递运力等，通过精益运营与资源整合持续降本增效。

Manage operating costs across the entire fulfillment chain, including facility rent, labor costs, packaging materials and consumables, equipment depreciation, outsourced services, and courier capacity, while continuously reducing costs and improving efficiency through lean operations and resource integration.

·       对接财务部门完成月度结算对账，跟进账款回收，协调处理费用争议与异常扣款，保障项目现金流健康。

Work with the Finance Department to complete monthly settlements and reconciliations, follow up on receivables, coordinate the resolution of billing disputes and abnormal deductions, and maintain healthy project cash flow.

2. 多客户全链路履约管理/ End-to-End Fulfillment Management for Multiple Customers

·       统筹收货、上架、存储、拣选、复核、打包、发运、逆向退换货全流程运营管理，适配不同客户的差异化作业规则与时效要求，保障订单按时、按质出库。

Oversee the entire operational process, including receiving, put-away, storage, picking, checking, packing, shipping, and reverse logistics for returns and exchanges, adapting to different customers' operating procedures and turnaround requirements to ensure orders are dispatched on time and to the required quality standards.

·       动态调配仓内人力、库位、设备资源，平衡多客户订单波峰波谷，确保所有客户的 SLA 服务标准与考核要求落地。

Dynamically allocate warehouse labor, storage locations, and equipment resources to balance order volume fluctuations across multiple customers and ensure compliance with all customers' SLA service standards and performance requirements.

·       牵头大促、业务峰值的运营保障工作，制定专项预案、锁定弹性资源，统筹现场调度，保障峰值期履约稳定。

Lead operational readiness and execution for major promotional campaigns and peak business periods by developing contingency plans, securing flexible resources, and coordinating on-site operations to maintain stable fulfillment performance during peak demand.

·       建立运营异常快速响应机制，牵头处理批量错发漏发、系统故障、快递停运等重大异常，降低对客户交付的影响，推动根因整改与闭环。

Establish a rapid-response mechanism for operational incidents and lead the resolution of major issues, including large-scale mis-shipments, missing shipments, system failures, and courier service disruptions, minimizing customer delivery impacts and ensuring root-cause corrective actions are completed and closed.

3. 运营体系建设与流程优化/ Operational System Development and Process Optimization

·       搭建适配多客户、多品类的标准化运营体系，制定与迭代各环节 SOP/WI、作业规范与管理制度，支撑新业务、新仓快速落地。

Develop a standardized operating system suitable for multiple customers and product categories, establish and continuously improve SOPs/WIs, operating procedures, and management policies across all processes, and support the rapid launch of new businesses and warehouses.

·       主导仓内库区布局、拣货路径、波次策略、作业动线的规划与优化，推动精益管理落地，持续提升仓内周转效率与空间利用率。

Lead the planning and optimization of warehouse zone layouts, picking routes, wave-picking strategies, and operational workflows, implementing lean management practices to continuously improve warehouse throughput and space utilization.

·       评估并引入自动化设备，推动运营智能化升级，从底层提升履约能力。

Evaluate and introduce automation equipment to advance operational intelligence and strengthen fulfillment capabilities at a fundamental level.

·       开展周期性运营数据分析，推动运营效率与服务质量持续提升。

Conduct periodic operational data analysis to drive continuous improvements in operational efficiency and service quality.

4. 库存管理/ Inventory Management

·       统筹库存管理制度建设与落地，制定盘点计划与规则，组织循环盘点、月度盘点、年度全盘，保障库存准确率达到客户SLA要求，牵头重大库存差异的核查与整改。

Oversee the development and implementation of inventory management policies, establish stocktaking plans and procedures, organize cycle counts, monthly stocktakes, and annual full inventory counts, ensure inventory accuracy meets customer SLA requirements, and lead investigations and corrective actions for major inventory discrepancies.

·       规范商品报损、报废流程，管控货损率，降低库存损耗成本。

Standardize procedures for reporting damaged goods and inventory write-offs, control product damage rates, and reduce inventory loss costs.

5. 团队建设与组织管理/ Team Development and Organizational Management

·       搭建仓储运营组织架构，完成运营主管、组长等中、基层管理岗的选拔、考核与培养，搭建人才梯队，支持业务扩张需求。

Establish the warehouse operations organizational structure, recruit, assess, and develop middle- and frontline management personnel, including Operations Supervisors and Team Leaders, build a talent pipeline, and support business expansion needs.

·       制定运营团队绩效考核与激励机制。

Develop performance evaluation and incentive mechanisms for the operations team.

·       搭建培训体系，覆盖作业技能、管理能力、安全规范、客户标准等维度，提升团队整体专业能力与作业水平。

Establish a comprehensive training system covering operational skills, management capabilities, safety standards, and customer requirements to enhance the team's overall professionalism and operational performance.

6. 安全合规与现场管理/ Safety, Compliance, and On-Site Management

·       统筹仓储安全管理，覆盖消防安全、人员作业安全、商品防盗防损、数据保密等，定期组织安全检查与隐患整改，杜绝重大安全事故。

Oversee warehouse safety management, including fire safety, employee occupational safety, theft and damage prevention, and data confidentiality, and regularly organize safety inspections and hazard rectification to prevent major safety incidents.

·       推动5S现场管理标准落地，维持作业现场整洁、有序、高效。

Implement 5S workplace management standards to maintain a clean, organized, and efficient operating environment.

·       确保仓储运营符合国家消防、安监、劳动用工、环保等法律法规要求，以及客户合规标准，防范合规风险。

Ensure warehouse operations comply with applicable national laws and regulations relating to fire safety, workplace safety supervision, employment and labor, and environmental protection, as well as customer compliance standards, to mitigate compliance risks.

·       制定各类应急预案并组织演练，提升突发事件应对能力。

Develop emergency response plans for various scenarios and organize drills to improve incident response capabilities.

7. 客户关系与跨部门协同/ Customer Relationship Management and Cross-Functional Collaboration

·       对接客户运营负责人，定期组织运营复盘会，同步履约数据、问题整改进展与优化建议，提升客户满意度。

Liaise with customer operations leads and regularly conduct operational review meetings to share fulfillment data, corrective action progress, and optimization recommendations to improve customer satisfaction.

·       牵头处理重大客户投诉，协调资源快速解决，输出正式整改报告，维护客户信任，降低客户流失风险。

Lead the resolution of major customer complaints, coordinate resources for rapid resolution, issue formal corrective action reports, maintain customer trust, and reduce customer churn risk.

·       配合销售团队参与新客户投标、现场考察与方案输出，提供运营专业支撑，助力业务拓展与新客户落地。

Support the Sales team in new customer bidding, site visits, and solution development by providing operational expertise to facilitate business development and new customer onboarding.

·       协同质量、财务、IT、销售等部门，推进系统优化、结算回款、质量提升、新业务上线等跨部门工作。

Collaborate with Quality, Finance, IT, Sales, and other departments on cross-functional initiatives, including system optimization, settlement and collection, quality improvement, and new business launches.

8. 数据运营与汇报管理/ Operational Data Management and Reporting

·       搭建运营数据监控体系，跟踪核心运营指标。

Establish an operational data monitoring system and track key operational performance indicators.

·       定期输出运营报告与经营复盘，汇报指标达成、重点项目进展、存在问题与下一步计划，支撑管理决策。

Prepare regular operational reports and business performance reviews, covering KPI achievement, key project progress, existing issues, and next steps to support management decision-making.

·       沉淀运营实践，推动内部经验共享，提升公司整体运营标准化水平。

Document operational best practices, promote internal knowledge sharing, and improve the company's overall level of operational standardization.

Required working experience

·        8 年以上中级仓储运营管理工作经验。

At least 8 years of experience in mid-level warehouse operations management.

·        具有 0-1 开仓统筹运营管理经验。

Experience in end-to-end planning and operational management for new warehouse launches from the ground up.

·        3 年以上高级仓储管理经验。

At least 3 years of senior warehouse management experience.

·        SAP/WMS 系统实际操作。

Hands-on experience with SAP/WMS systems.

Required qualifications

·       本科及以上。/ Bachelor's degree or above.

Required Languages:

·      熟练的中文书面及口语能力/

Proficient in written and spoken Chinese.

Required knowledge and skills

·      具备良好的计算机知识，能够进行数据处理、电子邮件处理。

Good computer literacy, including the ability to process data and manage email communications .

·        熟练使用 MS Office 工具，精通 Word、Excel 和 PowerPoint 报告编制技能。

Proficient in MS Office, with strong skills in preparing reports using Word, Excel, and PowerPoint.

·       团队领导力 | Team Leadership

·       战略领导力 | Strategic Leadership

·       质量承诺 | Commitment to Quality

·       商业敏锐度 | Business Acumen

• ·       问题解决能力 | Problem-Solving Skills