Warehouse Operations Manager

More about the role

As a key leader in our logistics operation, you will empower your team to deliver excellence in every aspect of our warehouse strategy. By developing our shift managers, you’ll set the benchmark for high standards and service reliability for our customers. You will be the driving force behind productivity, cost efficiency, and world-class safety, adapting seamlessly to volume fluctuations to keep our stores fully stocked. Beyond operations, you will act as a bridge between our Retail stakeholders and external partners, championing a culture of diversity and inclusion while cultivating the next generation of logistics talent.

Key Responsibilities:

• Achieve KPI targets, ensuring on-time, in-full delivery
• Meet cost per case targets and budgetary goals
• Drive productivity, health and safety, and performance metrics
• Foster colleague engagement and manage turnover effectively
• Plan ahead 6-12 months, including talent and budgeting
• Build and maintain key relationships across various stakeholders
• Ensure customer service excellence and diversity and inclusion plans implementation
• Monitor productivity and cost targets, ensuring alignment with budget
• Review processes to identify improvements and lead change initiatives
• Collaborate with cross-functional teams to ensure site-wide compliance
• Develop and deliver change programs within the warehouse and across the site
• Lead talent reviews and management for chambers, including succession planning

More about our perks

We value your hard work and commitment, and in return, we provide:

• Private healthcare
• Car Allowance
• Generous holiday entitlement
• Discretionary bonus scheme
• 15% discount in our supermarkets and convenience stores from the day you join us
• Additional 10% discount card for a friend or family member
• Genuine career progression and development opportunities - read more about our Leadership School here
• Subsidised staff canteen
• Free parking
• Competitive pension and life assurance
• Healthcare / Wellbeing benefits including Aviva Digital GP
• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
• Optional payroll charity donations
• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

Requirements:

• Knowledge of logistics operations, health and safety, and employment legislation
• Experience in fast-paced environments and managing teams
• Strong leadership, problem-solving, and analytical skills
• Ability to champion change, collaborate, and manage stakeholders effectively
• Proven track record in achieving results and driving customer focus
• Experience in budget management and financial forecasting
• IOSH qualification is desirable but not essential