Warehouse Operations Manager

Overview:

All About Doors & Windows is currently recruiting an Operations Manager for our fulfillment center. This leader will be hands-on, will build and maintain relationships with hourly associates, managers, carrier partners, other teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.

What you'll do:

• Lead inbound/outbound activities for the FC, including receiving, picking, packing, and shipping
• Be a guide in providing a healthy and safe work environment for associates
• Direct warehouse supervisory personnel to achieve prescribed objectives, including timely fulfilling of customer orders while maintaining the highest possible organization in the warehouse to produce on time shipments and low shipment defects
• Ensure that all Key Performance Indicators (important metrics) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, production levels per hour, and cost per order line
• Drive planning and forecasting
• Leverage team members by sourcing and furthering ideas, and rolling them into the creation of improvement plans for the functional area
• Mentor, train and develop team members for career progression and learning
• Ability to develop and share standard operating procedures
• Build a positive team that encourages all employees in the FC to guide and motivate change within the facility, adapt to the dynamics of the business, and stay focused on the customer experience
• Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse

What You'll Need:

• A Bachelor's Degree from an accredited University or comparable experience
• Operations; prefer retail/e-commerce experience

*At least 4 years of shown experience of positively working with hourly employees

• Experience with building or improving inventory management, order management, and warehouse management systems and processes
• Passion for working in an environment with high level of ambiguity and change
• Strong project management and continuous improvement skills
• Metrics driven demeanor
• Customer service obsession, with desire to go above and beyond to satisfy customer needs
• Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
• Shown ability to quickly adapt and drive the results using data
• The highest levels of integrity and ethics

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person