Warehouse Operations Manager-Reverse Operations

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: https://corporate.jd.com/

About The Role

We are looking for an experienced Reverse Operations Manager to build and manage return inspection capabilities for high-value consumer electronics across Europe, with an initial focus on the UK and Germany

What you will do

1. Lead the planning, implementation, and daily management of return inspection operations across European markets
2. Develop inspection standards, SOPs, grading rules, and exception/fraud identification mechanisms for high-value products
3. Plan and manage inspection teams, testing equipment, and third-party service providers, including performance evaluation
4. Establish operational metrics and data reporting systems to continuously improve inspection quality and efficiency
5. Plan the development of inspection and refurbishment centres in Europe based on business growth and operational needs

About you

• 2+ years of experience in consumer electronics, reverse logistics, after-sales operations, quality inspection, repair, or refurbishment
• Hands-on experience with smartphones, computers, small appliances, or other 3C products is highly preferred
• Proven experience building inspection or quality-control processes from the ground up, or managing complex operational projects
• Strong understanding of product inspection, fault identification, condition grading, and exception handling
• Knowledge of the European repair, refurbished electronics, and second-hand markets
• Familiarity with repair and refurbishment supply chains in the UK, Germany, the Netherlands, or other European markets is a strong advantage
• Strong data analysis, process design, problem-solving, project management, and cross-functional collaboration skills
• Willingness to travel across Europe as required
• Professional proficiency in English; Chinese language skills are preferred

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.