Warehouse Operations Supervisor

Position Purpose

To meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job-related task with a positive attitude and a high degree of accuracy. To help fellow team members in your department as well as other departments when they may need it. To build strong working relationships with our present client base.

Tasks

• Plan, develop, or implement warehouse safety and security programs and activities.
• Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
• Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
• Organize requests and facilitate open action items and provide timely notifications or communication
• Supervise internal resources to execute daily objectives and requests effectively
• Facilitate the execution of both wholesale and ecommerce fulfillment operations
• Facilitate and supervise inventory and cycle count processes
• Provide accurate and timely communication of data for KPI management objectives and communication with the customer
• Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
• Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
• Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
• Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
• Implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design.
• Track and trace goods while they are in route to their destinations, expediting orders when necessary.
• Pack containers and re-pack damaged containers.
• Carry needed tools or supplies from storage or trucks and return them after use.
• Attach identifying tags to containers or mark them with identifying information.
• Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
• Record numbers of units handled or moved, using daily production sheets or work tickets.
• Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
• Sort cargo before loading and unloading.

Work Activities

• Handling and Moving Objects
• Inspecting Equipment or Material
• Training and Teaching Others
• Evaluating Information to Determine Compliance with Standards
• Organizing, Planning, and Prioritizing Work
• Performing General Physical Activities
• Communicating with Supervisors, Peers, or Subordinates
• Communicating with Persons Outside Organization
• Identifying Objects, Actions, and Events
• Processing Information
• Monitoring Processes, Materials, or Surroundings
• Making Decisions and Solving Problems
• Operating forklifts, lift trucks, pallet jacks
• Getting Information
• Interacting With Computers
• Measure, weigh, or count products or materials
• Signal directions or warnings to coworkers
• use two-way radio or mobile phone
• perform safety inspections in a manufacturing or industrial setting
• clean rooms or work areas
• sort manufacturing materials or products
• move or fit heavy objects
• maintain a safe work environment
• package goods for shipment or storage
• operate packaging or banding machine or equipment
• use hand or power tools
• load, unload, or stack containers, materials, or products
• wrap products
• read work orders, instructions, formulas, or processing charts

Education and Experience

Years of Experience: 5 - 7 Years of progressive supervisory experience in Freight Forwarding Warehousing and/or warehouse fulfillment operations

Inventory and production planning experience

Experience with all requisite compliance and regulatory requirements

Willing to work variable schedule, including overtime, weekends and holidays

Hazmat certification a plus

Education: Industry related degree and/or certification

Knowledge

Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Skills

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

Speaking — Talking to others to convey information effectively.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management — Managing one's own time and the time of others.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Coordination — Adjusting actions in relation to others' actions.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Abilities

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Near Vision — The ability to see details at close range (within a few feet of the observer).

Speech Clarity — The ability to speak clearly so others can understand you.

Speech Recognition — The ability to identify and understand the speech of another person.

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Tools

• Barcode labels
• Barcode reader equipment
• Barcode scanners
• Desktop computers
• Laptop computers
• Tablets (I-Pad, Galaxy…)
• Digital cameras
• Radio frequency data communication equipment
• Radio frequency handheld terminals
• Radio frequency truck-mounted terminals

Technology

• Compliance software
• Electronic mail software
• Enterprise resource planning ERP software
• Warehouse management system WMS software (Deposco)
• Manufacturing resource planning MRP software
• Customer resource management CRM software
• Logistics and supply chain software (CargoWise ediEnterprise)
• Spreadsheet software
• Microsoft Excel and other office applications