Warehouse Operations Supervisor

Phoenix Express Logistics is seeking an experienced and driven Warehouse Team Leader to lead daily warehouse operations, manage a growing team, and support the continued expansion of our warehousing services.
This role is ideal for a hands-on leader with strong operational knowledge, customer management experience, and a proven ability to develop efficient warehouse processes and layouts. You will play a key role in overseeing multiple customer accounts, managing inventory flows, and ensuring operational excellence across all warehouse functions.

Support the Team. Back the Manager. Drive the Growth

Key Responsibilities

• Supervise and lead warehouse staff, ensuring productivity, safety, and performance standards are achieved.
• Manage the daily warehouse operations of inbound receiving, storage, inventory control, and dispatch activities.
• Maintain and improve warehouse processes, procedures, and operational efficiencies.
• Optimise warehouse client stock layouts and efficiencies to support growth and maximise space utilisation.
• Manage multiple customer accounts with varying product ranges, specifications, and pricing structures.
• Maintain accurate inventory records and ensure stock integrity.
• Work closely with customers to understand product requirements and service expectations.
• Prepare customer proposals and support the onboarding of new warehouse accounts.
• Monitor KPIs and identify opportunities for continuous improvement.
• Ensure compliance with workplace health and safety requirements.

Requirements

✅ Previous experience in a Warehouse Supervisor, Team Leader, or Management role.
✅ Proven staff management and leadership experience.
✅ Strong understanding of:

• Warehousing operations
• Inbound receiving processes
• Inventory management
• Product specifications and handling requirements
• Warehouse process development and implementation
  ✅ Experience managing warehouse growth and facility layout planning.
  ✅ Ability to manage multiple customers with varied product lines and pricing structures.
  ✅ Previous experience preparing customer proposals and commercial solutions.
  ✅ Strong communication and customer relationship management skills.
  ✅ Experience using CartonCloud WMS is essential or highly desirable.
  ✅ Forklift licence required.

Benefits

Join a growing logistics business where you'll lead and support warehouse teams, work alongside senior management as the 2IC, drive operational improvements, influence warehouse growth, and build a long-term leadership career with real impact.

• Opportunity to join a growing logistics business.
• Collaborative and supportive team environment.
• Career growth and development opportunities.
• Competitive salary package based on experience.
• A leadership role with significant impact on business growth and customer success.

Salary negotiated on experience

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