Warehouse Operator

MAIN PURPOSE Our European warehouse in Amsterdam structures a warehouse community with three disciplines: Finished products, Spare parts and E-commerce. As Logistics Operator of the European warehouse in Amsterdam you will fulfil an important role within one or more of these disciplines and various flows (inbound-, outbound-, return flows) of 10 different brands.

The Warehouse (being supplied directly by central warehouse in Switzerland, plus a few external vendors and reverse flows from boutiques/wholesalers) is a key European hub for Spare parts and Finished product returns as well as European E-commerce operations, therefore directly impacting Richemont sales- and after sales performance. The team also support local brand and after sales activities.

Responsibilities Picking:

• Picking (by hand or RF-gun/ clean work/ no forklifting) of spare parts and finished products based on picking lists, for wholesalers, boutiques, repair platforms or end-customers in Europe, aiming all deliveries to be fully processed on a daily base,
• Verify of picked orders (for reference and quantity) and sorting of orders per client if needed.

Shipping

• Create shipments in ERP/EWM system (SAP) and carrier software for all orders to clients (end- customer, wholesalers, boutiques and RCS departments) as well as returns to vendors,
• Print necessary shipping documents; shipping label, packing list, special delivery instruction label and ensure proper packing of products for shipping,
• Recognize special destinations like non-EU and create/print/sign necessary export documents depending on demands of local customs of the receiving country. Taking into account the special regulations for shipping dangerous goods in general (ADR Awareness) or CITES products (endangered species) to non-EU destinations (in cooperation with local logistics),
• Prepare (copies of) all export documents and manifests for the carriers, ensuring this is in line with the actual shipments.

Inbound/reception

• Reception of new deliveries from various suppliers/carriers. Verifying quality and quantity of parcel, setting of ‘arrival flag’ inside ERP system (SAP),
• Check the contents of each parcel versus the included documents (packing list/invoice), quantity and quality, notice claims,
• Notice claims (short pack, over pack, wrong reference, etc.), make necessary adjustments in ERP system to maintain correct stock levels and communicate claims to central team via email and follow-up on them,
• Act on local claims (from our own order pickers) in case items are misplaced in the stock.

(Customer-) Returns

• Check of returning spare parts and finished products from end-customer, wholesalers, and boutiques.
• Receive products into correct storage location (depending on quality, purpose) via ERP/EWM system (SAP),
• Store actual products into correct physical locations, depending on type of product and quality,
• Notice claims, make necessary adjustments in ERP/EWM system to maintain correct stock levels, communicate claims to central team via email and follow-up on them.

Warehousing

• Place items per brand and category into the correct bin/stock location (managed by reference),
• Create new storage location if not yet existing or too small,
• Organize cupboards and other storage locations, keep all storage bins well organized,
• Participate in annual and bi-annual stock takes according to guidelines.

DIMENSIONS

• RLGE ‘Europe 1’ and ‘RLGE extension countries’ – Approx. 80 destinations including non-EU destinations
• 10 brands/ maisons
• 25.000 references / 400.000 items stocked
• 290.000 shipments per year

COLLABORATION PARTNERS

• Logistics Team Leads
• (Warehouse) Management
• Direct colleagues (approx. 45)
• Spare Part Operations Team / European Sales Administrators / E-Commerce managers and/ or coordinators
• Amsterdam Transport Team (export, CITES, carriers, losses, POD)

EDUCATIONAL REQUIREMENTS: MBO-level acquired by education or experience

YEARS OF PROFESSIONAL EXPERIENCE OVERALL: 3-5 years Professional Level

YEARS OF EXPERIENCE IN A SIMILAR ROLE: More than 2 years - Administrative Level

Functional Skills OTHER SPECIAL SKILLS (PLEASE LIST): Experience with MS Office (preferable) (Basic) SAP knowledge (preferable)

Language Skills Advanced knowledge of Dutch and English language, spoken and written.

Personal Skills Strong customer focus Hands-on mentality Accurate

Good with numbers and figure series

Coping with high demands (do things quick, fast, flexible, good) Team player

Affinity with computers Flexible