Warehouse Process Lead

Job Description Summary

The Warehouse Process Lead is responsible for supporting the Assistant Warehouse Manager in the daily management of all the warehousing functions including receiving, Inventory storage, packing, and outbound order shipping ensuring the receipt, warehouse coordination, quality maintenance and safety of goods coming through the warehouse. Within specific limits, makes independent decisions regarding the planning, organizing, and scheduling of the work involved.

Duties and Responsibilities

• Assist in supervising and coordinating activities of workers concerned with picking product and preparing it for same day shipping, both nationally and internationally, and via expedited carrier services

• Train, motivate, and monitor performance of the Warehouse Team and provide constructive feedback as necessary

• Improve area operations, efficiency and servicing to both internal and external customers. This includes understanding S4 HANA processes, identifying and fixing issues, and uniformly training staff.

• Monitor the unloading of all materials, ensure materials are staged for quality and quantity Verification

• Report material received and confirm receiving reports accuracy

• Monitor and measure warehouse performance to ensure efficient, effective movement and storage of material

• Resolve discrepancies regarding invoices, packing slips, and receiving paperwork

• Research and resolve quality/quantity discrepancies

• Ensure materials/engines are staged for counting and inspection

• Responsible for preparing outbound shipments on schedule and communicating with Customer Service on and issues or discrepancies

• Maintain and manage the flow of paperwork for timely data entry

• Monitor shipments to ensure customer specific requirements are met

• Routinely enter and extract data from the appropriate computer system/software

• Participate in continuous inventory cycle-count and yearly physical inventory as needed

• Adhere to warehouse quality control guidelines and standards; make appropriate suggestions for improvements

• Aide Assistant Warehouse Manager in establishing new processes for warehouse improvements

• Drive forklift in a safe manner ensuring loads are stable and secure

• Maintain an orderly work environment by ensuring general maintenance and organization of the dock and inventory areas

• Monitor the work of other material handlers in the warehouse, planners and projects to ensure appropriate process, quality and quantity of work, staff needs and training requirements

• Make recommendations related to training and coaching

• General housekeeping which includes sweeping, dusting, and mopping

• Maintain an organized and secure work environment

• Support co-workers in other departments as needed

• Inform Manager of all noteworthy activities

• Follow safety guidelines and department and corporate policies and procedures

Authority

Assists in the oversight of Warehouse staff

Job Knowledge, Skills, and Abilities

• Working knowledge of packaging methods and ability to determine packaging requirements

• Ability to work independently with minimal supervision; be reliable and punctual

• Effective team leadership skills

• Ability to multi-task, establish priorities and meet deadlines, maintain a flexible attitude and approach towards assignments, and maintain level of organization in a changing and fast paced environment

• Good command of the English language, both written and verbal

• Ability to comprehend a variety of instructions, both oral and written

• Ability to be tactful and diplomatic in challenging situations

• Ability to maintain a high level of confidentiality

• Good oral and written communication skills

• Ability to define problems, collect data, and establish facts

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals; capable of understanding weights and measures

• Intermediate knowledge of word processing and spreadsheet applications

• Strong knowledge of computerized inventory system

• Ability to operate fork lift trucks

• Experience with UPS/FEDEX online software is desirable

• SAP experience

• Ability to operate telephone, copier, fax machines, and other general office equipment

• Ability to travel on an as needed basis, possibly overnight, often with last minute notice

Education and Training

• High school graduate or equivalent

• 3 – 5 years’ experience computerized inventory tracking

• 5 or more years of warehouse experience

Physical Demands

• Walking, stooping, bending, and reaching for long periods of time with some sitting

• Frequent pushing and pulling of objects

• Dexterity to make fast, simple, repeated movements of the fingers, hands, and wrists

• Movement by holding, turning, and grasping of objects

• Extending hands in any direction

• Ability to drive a car and travel by air

• Ability to climb step ladder up to 15 feet

• Regular lifting and/or moving up to 50 pounds

• Ability to hear normal conversations on phone or in person

• Ability to see more than 20 feet

• Ability to see color and see/read computer screen

Work Environment

• Work is primarily performed in a warehouse where the worker is subject to temperature changes

• Regular exposure to vibration, fumes, gases, and proximity to moving mechanical parts

• Handling of potentially dangerous chemicals or other substances

• Noise level ranges from moderate to very loud

Tools and Equipment

• Forklift truck, hand pallet jack, label machine, packing machine, computer, and calculator

• Steel toed shoes are required at all times