POSITION OVERVIEW

Athletic Annex is looking for an Amazon Warehouse & eCommerce Customer Service Associate to support our growing online business. This role is ideal for someone who is detail-oriented, organized, and eager to learn the ins-and-outs of eCommerce. You’ll play a key role in ensuring customers have a great experience by assisting with online service, processing orders, and keeping our Amazon sales channel replete with product.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cross-Docking & Inventory Management

• Cross-dock inventory bound for Amazon Distribution (FBA)
• Manage and process eCommerce returns (sequelbyannex.com, and Amazon FBA/FBM)
• Package, label, and ship customer orders.
• Manage refurbishment process for Sequel inventory.

Customer Service

• Provide friendly, timely customer support through digital sales channels (email, chat, online platforms).
• Assist customers with questions on orders, returns, and product details.
• Deliver a positive brand experience in every interaction.

QUALIFICATION REQUIREMENTS

• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Customer service experience (retail, hospitality, or online) preferred but not required.
• Interest in learning e-commerce platforms (Shopify or similar)
• Team player with a customer-first mindset and willingness to learn. Ability to work independently and as part of a team.
• Comfortable using inventory management software and other organizational computer applications.
• Ability to lift up to 30lbs at a time, and endurance to walk or stand for long periods of time.

OUR CORE VALUES

EMPATHY
We actively seek to understand others' perspectives and needs, and we respond with care, respect, and support.

CURIOSITY

We ask questions, challenge assumptions, and continuously learn so we can find better ways to solve problems.

ADVENTUROUS

We embrace smart risks, explore bold ideas, and treat change as an opportunity to grow.

MEET CUSTOMERS WHERE THEY ARE

We listen first and adapt to our customers’ needs and preferences—meeting them in the channels, style, and pace that work best for them.

PLAY TO WIN

We set ambitious goals and execute with intensity, clear communication, and accountability.

ALL FOR ONE - ONE FOR ALL

We believe the strength of our team comes from unity - each of us contributing our best and supporting each other in return. We act with loyalty, trust and shared purpose so we can achieve more as one than any of us could alone.

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