Warehouse Supervisor

An exciting opportunity has become available for an experienced Warehouse Supervisor to lead day-to-day warehouse and dispatch operations at Harman Impex, one of New Zealand's leading importers and distributors of Indian and South Asian grocery products.

Based at our Kelston facility and reporting directly to the Directors, this role is responsible for overseeing the efficient running of our warehouse, including inbound container devanning, customer order picking, dispatch, inventory control, and delivery coordination across our Auckland-based distribution network. The role leads a team of approximately six warehouse staff including pickers and forklift operators - IMMEDIATE START

Key responsibilities:

• Lead daily warehouse, dispatch, and inbound receiving operations including container devanning
• Drive team performance, productivity, FIFO/FEFO compliance, and pick accuracy targets
• Ensure the warehouse remains tidy, well organised, efficient, safe, and compliant at all times, with a strong culture of accountability across the team
• Coordinate order dispatch and delivery scheduling to ethnic retail and mainstream supermarket accounts
• Upload and maintain all deliveries and collections accurately within our inventory & delivery software
• Manage and respond to delivery and collection requests from both internal teams and external customers in a timely and professional manner
• Manage rostering, workflow planning, and operational priorities across the warehouse
• Collaborate closely with the Sales, Customer Service, and Office teams as well as drivers and warehouse staff to deliver a seamless customer experience
• Support and lead warehouse staff and drivers to uphold high standards of customer service, teamwork, and professionalism
• Maintain high standards across food safety, MPI, HACCP, and NZ Food Standards compliance
• Operate within MPI requirements as a Transitional Facility, ensuring all imported product handling meets regulatory obligations
• Lead and execute quarterly stocktakes and weekly cycle counts, maintaining accurate inventory, batch control, and stock integrity in a high-volume throughput environment
• Support audits and SOP management to ensure ongoing operational compliance
• Identify and implement process improvements to enhance workflow, delivery performance, and overall service quality
• Analyse warehouse performance data and identify further opportunities for operational improvement
• Build a strong team culture focused on accountability, communication, and continuous improvement

About you:

• Proven leadership experience within warehousing, distribution, or FMCG environments - food import or ethnic grocery experience will be highly regarded. Minimum 3 years’ warehousing management experience
• Proven experience leading or supervising a distribution or warehouse team
• Experience working with warehouse management and supply chain systems.
• Strong communication, problem-solving and leadership skills.
• Fluent in Hindi and English, with strong communication skills across a culturally diverse team and customer base
• Proven experience using Forklifts & Reach Truck to put away stock at heights (up to 500kg).
• Current forklift license.
• Experience with MPI or transitional facility operations (advantageous)
• Physical capability to repetitively lift heavy items (up to 25kg) during a normal working day.
• Experience working within food safety, audit, or highly regulated operational environments
• Strong understanding of warehouse systems, KPI reporting, and inventory management
• Confident using Microsoft Office tools (especially Excel).
• A proactive, solutions-focused leadership style with the ability to delegate effectively and drive team performance

Experience within food import, logistics, or FMCG distribution - particularly within the Indian or South Asian grocery sector - will be a strong advantage.

If you are an experienced operational leader looking to make a genuine impact within a growing, values-driven business, we would love to hear from you.