Warehouse Supervisor

Warehouse Supervisor

E-Commerce Order Fulfilment

• Supervise daily processing of e-commerce orders received from the online store.
• Ensure orders are accurately picked, checked, packed, labelled and handed over for delivery.
• Prioritize orders according to delivery commitments, cut-off times and customer requirements.
• Monitor pending, cancelled, returned and failed-delivery orders.
• Ensure orders are processed within agreed turnaround times and coordinate with the e-commerce/store team on discrepancies and urgent orders.

Store Shipments

• Coordinate preparation and dispatch of shipments to company stores and designated locations.
• Ensure store replenishment orders are picked and packed according to approved quantities.
• Verify shipment quantities, product descriptions, cartons, labels and documentation before dispatch.
• Coordinate with transport/logistics teams for timely collection and delivery.
• Maintain proper records of store shipments and delivery confirmations.

Warehouse Operations & Inventory Control

• Supervise receiving, put-away, storage, picking, packing, dispatch and movement of inventory.
• Ensure stock is stored in an organized and accessible manner.
• Monitor inventory accuracy and investigate stock discrepancies.
• Conduct and supervise cycle counts, stock checks and physical inventories.
• Ensure damaged, defective or returned products are identified and properly segregated.
• Follow FIFO principles where applicable.

Team Supervision & Productivity

• Allocate daily tasks to warehouse staff according to workload and operational priorities.
• Monitor staff attendance, productivity, discipline and performance.
• Train employees on warehouse procedures, picking/packing standards, safety and product handling.
• Ensure adequate manpower is available during peak e-commerce and shipment periods.
• Maintain a productive, professional and safe working environment.

Dispatch & Logistics Coordination

• Ensure shipments are ready within required dispatch timelines.
• Coordinate with couriers, transporters and logistics providers.
• Verify shipment documentation and handover records.
• Monitor daily dispatch performance and resolve operational delays.
• Ensure returned shipments are received, checked and processed promptly.

Systems, Reporting & Compliance

• Ensure warehouse transactions are accurately recorded in ERP, WMS, inventory or e-commerce systems.
• Maintain records of receipts, transfers, picking, dispatches, returns and stock adjustments.
• Prepare daily and periodic warehouse reports as required by the Deputy General Manager – Warehouse.
• Ensure warehouse operations comply with company procedures, safety requirements and housekeeping standards.
• Identify operational risks and report them to the Deputy General Manager Warehouse.

Qualification Required:

Bachelor's degree or diploma in Supply Chain, Logistics, Business Administration or a related field experience.

Experience Required:

3–5 years of relevant warehouse experience, preferably in e-commerce, retail, FMCG, fashion or distribution operations, with

previous experience supervising warehouse staff.

Skills Required:

• Warehouse and inventory management.
• E-commerce order fulfilment operations.
• Store shipment and dispatch coordination.
• Stock control, reconciliation and accuracy.
• Team supervision and leadership.
• ERP/WMS/e-commerce systems and reporting.
• Strong analytical, problem-solving and communication skills.
• Ability to work under pressure and meet operational deadlines.

Pay: £28,000.00-£30,000.00 per year

Work Location: In person