Warehouse Supervisor

About the role

Lead daily warehouse operations across receiving, put-away, replenishment, picking, checking, staging, and outbound activities to ensure orders are processed accurately and dispatched on time.

Key responsibilities

• Supervise and allocate work to Leading Hands, Pickers, Checkers, equipment drivers, and other warehouse employees based on order volume, workload forecasts, and operational priorities
• Ensure compliance with safety, security, hygiene, and housekeeping standards, including keeping aisles, emergency exits, fire equipment, storage locations, and work areas clear and properly maintained
• Monitor picking and checking accuracy through regular operational audits, investigate errors or damaged products, implement corrective actions, and submit required reports to the Warehouse Manager
• Control replenishment and put-away activities to maintain product availability at pick faces, prevent operational delays, maximize storage utilization, and ensure goods are stored in the correct locations
• Maintain inventory and system accuracy by working closely with Inventory Control, Customer Service, IT, and WMS teams to verify quantities, bin locations, expiry dates, and timely recording of all warehouse transactions
• Monitor operational performance and KPIs, including productivity, order accuracy, stock variance, put-away time, damages, and dispatch performance, and escalate issues that may affect service delivery
• Train, coach, and develop warehouse employees to ensure compliance with SOPs and work instructions, improve technical capability, address performance gaps, and build a culture of accountability and teamwork
• Drive continuous improvement and shift coordination by identifying bottlenecks, implementing process improvements, conducting daily shift briefings, and ensuring complete handover of outstanding tasks between shifts

About you

• Bachelor's degree in Logistics, Supply Chain Management, Industrial Management, Business Administration, or a related field
• Minimum 3 years of warehouse operations experience, with previous experience supervising warehouse employees preferred
• Practical knowledge of receiving, put-away, replenishment, picking, checking, inventory control, and outbound operations
• Experience using a Warehouse Management System (WMS) and Microsoft Office, particularly Excel
• Able to read operational documents, count inventory accurately, and perform basic numerical calculations
• Strong planning, organization, problem-solving, and people-management skills
• Able to communicate effectively in Thai and use basic English for warehouse documents, systems, or communication
• Able to work rotating shifts, weekends, public holidays, and overtime when operationally required.