Warehouse Supervisor

Jagreen Enterprises Ltd is a Toronto-based wholesale giftware and customization company specializing in the secondary processing and distribution of imported goods for Canadian retail and tourism markets. We are seeking a qualified Warehouse Supervisor to oversee our warehouse operations and customization production workflow.

The Warehouse Supervisor is responsible for coordinating the day-to-day warehouse and customization workflow to ensure customer orders are processed accurately, completed on schedule, and prepared for shipment in accordance with client requirements.

Main Duties:

• Supervise, plan, assign and review the daily work of warehouse and production staff involved in receiving, storing, processing, packaging, labelling, shipping and distributing customized giftware products.
• Review daily customer orders, customization requirements and shipping deadlines; establish work priorities and coordinate the daily production and warehouse workflow to ensure orders are completed on schedule.
• Determine daily work assignments based on order volume, customization workload, incoming inventory and delivery timelines; monitor work progress and adjust task assignments as operational priorities change.
• Monitor product quality throughout the customization and order fulfillment process and verify that printing, labelling, packaging, product quantities and other client specifications are accurately completed before shipment.
• Review incoming goods and outgoing shipments, investigate inventory or order discrepancies, and take corrective action to address errors, delays and other operational issues.
• Train and provide ongoing guidance to new and existing workers on job duties, warehouse procedures, product handling, customization processes, quality standards and workplace health and safety requirements.
• Monitor inventory levels, organize periodic stock counts and annual inventory reconciliation, investigate inventory discrepancies, and prepare inventory reports and requisition supplies and materials as required.
• Analyze sales performance, inventory turnover, and product loss/damage data; prepare periodic summaries and provide recommendations to management regarding seasonal purchasing, stock levels, and slow-moving or high-loss products.
• Review and maintain production, inventory, order fulfillment and shipping records using Microsoft Excel and inventory or order management systems; monitor outstanding orders and identify delays or workflow bottlenecks requiring follow-up.
• Identify operational inefficiencies and recommend changes to staff assignments, order sequencing, inventory handling and work procedures to improve productivity, reduce errors and support on-time order completion.
• Ensure warehouse and production activities are carried out in accordance with workplace health and safety policies, procedures and applicable requirements; identify safety concerns and implement appropriate corrective measures.
• Communicate with domestic and international suppliers, clients and management regarding inventory availability, order status, production schedules, customization requirements and delivery timelines.
• Monitor the operation and condition of warehouse equipment and customization machinery and coordinate routine maintenance or repair work when required.
• Provide ongoing feedback to supervised staff and participate in performance reviews and other performance management activities.

Education:

• Completion of a post-secondary education program is required; a degree or diploma in business, operations, supply chain, production, manufacturing, or a related field is preferred.

Experience:

• Minimum 2 years of experience in warehouse operations, inventory management, order fulfillment, or production coordination is required
• Experience coordinating daily workflow, assigning tasks, and monitoring work progress to meet operational deadlines is required
• Experience maintaining inventory records, conducting stock counts, and preparing operational reports using Microsoft Excel and tracking system is required
• Experience inspecting products or completed orders for quality, quantity, and accuracy against customer specifications is required.
• Experience communicating and coordinating with suppliers or vendors regarding orders, product specifications, delivery schedules, or discrepancies is required

Skills & Knowledge:

• Ability to communicate clearly in English (oral and written) with staff and clients is required
• Ability to organize and analyze operational data (e.g., sales, inventory, and product loss/damage records) using Microsoft Excel to support reporting and purchasing recommendations is required
• Knowledge of workplace health and safety standards is an asset

Pay: $37.00 per hour

Ability to commute/relocate:

• North York, ON M6M 5G3: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you legally eligible to work in Canada?
• Do you have experience communicating or coordinating with suppliers or vendors regarding orders, product specifications, delivery schedules, or discrepancies?
• Do you have experience using Microsoft Excel to organize and analyze operational data (e.g., sales, inventory, or loss/damage records)?

Education:

• DCS / DEC (required)

Experience:

• warehouse operations: 2 years (required)
• Inventory management: 2 years (preferred)

Work Location: In person