Warehouse Supervisor

Company Overview

Eureka Physiocare is dedicated to bringing innovative therapy products that empower the UK's leading physiotherapists to achieve faster patient recovery. We are committed to enhancing healthcare outcomes through quality solutions and dedicated service.

Job Overview

The Warehouse Supervisor leads Eureka’s day-to-day warehouse operations and manages the Warehouse Operatives, ensuring all goods in and out are processed within the promised timescales and that stock accuracy is consistently upheld in line with the Eureka promise.

Responsibilities

• Goods-in: check deliveries against purchase orders, book in on the WMS and put away to the correct location within INIF timescales. Arrange QC for new stock items.
• Process daily customer returns on the WMS, inspecting stock and quarantining anything damaged or non-conforming.
• Picking, packing and dispatching, ensuring all orders are fulfilled accurately and delivered on time.
• Courier loading – making sure all parcels are loaded on the correct couriers and leave on the correct day.
• Liaise with hauliers for container bookings.
• Raise low-stock and replenishment alerts with Purchasing, and keep packaging and consumables stocked.
• Join the Operations daily huddle via Teams and report on tasks and deadlines.
• Manage the Warehouse Operative: plan and allocate daily work to meet dispatch and goods-in deadlines.

Day-to-Day Warehouse Operations

• Goods-in: check deliveries against purchase orders, book in on the WMS and put away to the correct location within INIF timescales. Arrange QC for new stock items.
• Process daily customer returns on the WMS, inspecting stock and quarantining anything damaged or non-conforming.
• Picking, packing and dispatching, ensuring all orders are fulfilled accurately and delivered on time.
• Courier loading – making sure all parcels are loaded on the correct couriers and leave on the correct day.
• Liaise with hauliers for container bookings.
• Raise low-stock and replenishment alerts with Purchasing, and keep packaging and consumables stocked.
• Join the Operations daily huddle via Teams and report on tasks and deadlines.
• Manage the Warehouse Operative: plan and allocate daily work to meet dispatch and goods-in deadlines.
• Induct and train new starters on warehouse procedures, the WMS and safe use of equipment.
• Hold regular 1:1s, set clear expectations and address performance issues early.
• Manage holiday and absence cover so the warehouse is always staffed, and complete return-to-work conversations.
• Lead by example in living our company values.

Stock Control

• Carry out weekly stock verification to maintain stock accuracy.
• Investigate and resolve stock discrepancies promptly, recording the root cause.
• Keep stock organised and in the correct locations, with WMS location data kept up to date.
• Maintain stock rotation with date and batch control, ensuring full traceability.

Health, Safety & Quality

• Complete daily housekeeping and Health & Safety check sheets, including pre-use fork truck and equipment checks.
• Ensure safe working practices – manual handling, PPE, clear walkways and fire exits.
• Report accidents and near misses, and help keep warehouse risk assessments up to date.
• Follow documented procedures and keep accurate records to support ISO 13485 compliance and audits.
• Quarantine and label non-conforming stock pending review

KPI Tracking & Reporting

Track and report on operational KPIs via the warehouse scorecard.

Essential

• Previous experience in a warehouse or logistics supervisory role.
• Experience managing and developing people.
• Experience using a Warehouse Management System (WMS) and Microsoft 365.
• Strong attention to detail and confident working to KPIs.
• Reliable timekeeper.

Desirable

• Fork truck license (training will be given).
• IOSH Managing Safely or equivalent Health & Safety training.
• Experience in a regulated environment, e.g. medical devices / ISO 13485.

Hours of Work

Monday–Thursday 8.00–17.30, Friday 8.00–16.30 (30 min lunch)

Our Values

• Always Adaptable
• Determined Completer
• Energetic Positivity
• Proactivity
• Team Player

Pay: £27,520.00-£39,920.00 per year

Benefits:

• Discounted or free food
• On-site parking

Experience:

• Warehouse: 2 years (required)

Licence/Certification:

• Forklift Licence (required)

Work authorisation:

• United Kingdom (required)

Location:

• Bishop's Castle SY9 5BX (required)

Willingness to travel:

• 100% (required)

Work Location: In person