Warehouse Supervisor

POSITION OVERVIEW

As a Warehouse Supervisor, you will lead the daily warehousing operations of our freight forwarding business and serve as the critical link between the warehouse floor, our clients, and Fracht leadership. Your primary responsibilities are to lead and develop the warehouse team, ensure the safe and accurate execution of all warehouse functions – receiving, storing, and shipping freight – and maintain proactive communication with clients and internal stakeholders. You will set the tone each day through structured team meetings, hold the team accountable to performance and safety standards, and own the operational KPIs of the facility.

KNOWLEDGE SKILLS REQURED

Integrity

Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.

Flexibility

Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.

Communication

Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.

Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.

Accountability

Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

DUTIES AND RESPONSIBILITIES

Team Leadership & Daily Operations

• Open each shift by leading the daily safety and production meeting (“day start”): begin with a safety topic, review incidents or near-misses, confirm equipment inspections (forklifts, nail guns, scanners), communicate daily priorities, assign responsibilities by name, share client updates, and document meeting minutes same day.
• Lead, motivate, and develop a team of warehouse associates to achieve operational goals; foster a positive, collaborative work environment.
• Hold a dedicated weekly team check-in to review KPI performance, discuss improvements, and preview the coming week's priorities.
• Conduct documented monthly one-on-one coaching conversations with each team member covering performance, development goals, and concerns.
• Identify skill gaps and schedule cross-training; ensure every team member completes mandatory compliance and safety training on time.
• Address attendance issues, safety violations, and performance shortfalls promptly and consistently per the employee handbook; document all corrective conversations within 24 hours.

Warehouse Operations & Performance

• Oversee the receipt, inspection, and storage of inbound freight and ensure accurate, timely order fulfillment, picking, packing, and shipping of outbound freight.
• Monitor inventory levels and conduct regular cycle counts and inventory audits; maintain inventory accuracy per client SLA.
• Organize and prioritize shipments based on delivery schedules, customer requirements, and special handling instructions.
• Own operational performance metrics including receiving accuracy, shipping/order accuracy, on-time shipment rate, inventory accuracy, dock-to-stock cycle time, and damage rate; track and report per client SLAs and leadership requirements.
• Ensure proper packaging, labeling, documentation, and freight securement to comply with regulatory and customer requirements.
• Enforce all safety protocols; follow up on daily material handling equipment (MHE) checks and review inspection logs monthly with warehouse ops; maintain 100% OSHA compliance with a zero-incident target.
• Maintain a clean, organized, client-tour-ready facility at all times.

Client Communication

• Serve as the client's primary operational point of contact on-site; deliver a written or verbal status update to each active client at least weekly covering inbound/outbound activity, inventory status, exceptions or damage reports, and upcoming workload.
• Escalate cargo discrepancies, damage, or delays to the client within 4 business hours of discovery – never let the client find out about a problem before we tell them.
• Participate in client KPI review meetings prepared with data on receiving accuracy, shipping accuracy, on-time rates, and inventory accuracy; respond to client inquiries the same business day.

Internal Leadership & Business Development Support

• Submit a weekly operational report to your direct manager covering production volume, staffing, safety incidents, client concerns, equipment issues, and items requiring leadership attention.
• Escalate unresolved issues within 48 hours with supporting documentation and a recommendation when possible.
• Monitor overtime usage, supply consumption, and equipment maintenance costs; report monthly, flag variances, and manage workload distribution to reduce overtime.
• Attend cross-functional meetings (customs, freight, business development) and provide input on capacity, timing, and feasibility; respond to internal requests within 24 business hours.
• Acknowledge new business inquiries, RFQs, and capacity questions within 4 business hours; provide quoting support data (space, labor, equipment, handling considerations, constraints) within 24 business hours; escalate questions outside your authority within the same window; log and track all inquiries through disposition.

EDUCATION AND/OR WORK EXPERIENCE REQUIRED

• Prior warehouse leadership experience (team lead or supervisory) in freight forwarding, 3PL, or distribution operations preferred.
• Excellent written and verbal communication skills, including professional client-facing communication.
• Forklift certification preferred.
• Ability to use Magya warehouse management software.
• Strong problem-solving skills, attention to detail, and ability to interpret KPI data.
• Effective coaching, interpersonal, and conflict-resolution skills.

PHYSICAL REQUIREMENTS

• Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 20 lbs.
• Must be able to sit for prolonged period of time in office environment, desk setting
• Must be able to talk, listen and speak clearly on telephone.

Diversity and Inclusion

We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.