Warehouse Supervisor, E-commerce Operations

Warehouse Operations – Key Responsibilities

• Execute and supervise daily E-commerce warehouse operations, including Picking, Put-away, Decanting, Replenishment, Order Processing and Dispatch, ensuring planned daily volumes, SLAs and target throughput are achieved.
• Conduct daily manpower, resource and capacity planning based on projected e-commerce volumes and operational requirements.
• Ensure manpower is deployed within the approved budget and effectively utilized to achieve target productivity for each warehouse activity.
• Coordinate closely with internal and external stakeholders, including DC Operations, Maintenance, IT, Documentation, Control Tower and other support functions, to ensure smooth and uninterrupted operations.
• Ensure Same Day Delivery (SDD) and Next Day Delivery (NDD) SLAs are consistently achieved and drive corrective actions to reduce partial order cancellations.
• Develop a strong understanding of the automated warehouse environment and Dematic systems, including WMS, Sorters, Conveyors, Highways, process flow and material flow, and identify opportunities for optimization.
• Coordinate with IT and Maintenance to ensure operational systems and automation equipment—including IT systems, Dematic Sorters, Conveyors and related equipment—remain available and functional for smooth operations.
• Ensure skilled manpower readiness for peak trading periods, including WWS, Ramadan, BTS and other major events, through multi-skilling and cross-functional training across key warehouse activities.

Desired Candidate Profile

• High school diploma or equivalent; a degree in Supply Chain Management or a related field is a plus.
• Minimum of 3-5 years of experience in e-commerce warehouse operations, with at least 1-2 years in a supervisory capacity.
• Proven experience with Warehouse Management Systems (WMS) and inventory control software.
• Strong understanding of e-commerce fulfillment processes, including picking, packing, shipping, and returns.