Warehouse Supervisor (Mandarin)

The Warehouse Supervisor is efficient and safety-conscious to oversee picking, staging, loading, and shipment verification activities while ensuring strict compliance with food safety, GMP, and HACCP standards. The Warehouse Supervisor is a hands-on leader and adaptable team player, capable of supervising operations in fast-paced environments, including cold storage facilities, with strong attention to detail and working knowledge of ERP systems and Microsoft/Google Suite tools.

Job Types: Full-time

Location: Scarborough

Responsibilities:

· Supervise warehouse operations across multiple sites, ensuring consistency, accuracy, efficiency, and compliance with company standards.

· Oversee receiving and shipping activities; maintain accurate and up-to-date inventory records.

· Conduct regular physical inventory counts and ensure alignment between system data, actual stock, and financial records.

· Verify shipments against invoices, packing slips, and purchase orders; identify, report, and resolve discrepancies or damages.

· Perform visual inspections of incoming and outgoing goods to ensure quality and accuracy standards are met.

· Coordinate with external transportation and logistics partners to ensure timely, accurate, and cost-effective shipping and receiving.

· Ensure inventory transparency and accuracy by reconciling ERP data, physical stock, and accounting reports; define, track, and report key performance indicators (KPIs) related to inventory accuracy, order fulfillment, system utilization, and overall warehouse efficiency.

· Safely operate warehouse tools and equipment in compliance with company policies and safety procedures.

· Coach, lead, and motivate a small warehouse team to develop individual skill levels and performance to achieve high team productivity.

· Develop, implement, and continuously improve Standard Operating Procedures (SOPs) by identifying root causes, streamlining workflows, and applying practical solutions to improve efficiency, accuracy, and waste reduction.

· Assist management with coordination of team activities, task assignments, and administrative documentation.

· Collaborate cross-functionally with other teams to align inventory priorities and fulfillment requirements.

· Ensure compliance with GMP, HACCP standards, occupational health and safety regulations, and all company policies.

· Perform other duties as assigned by management.

Requirements:

· Minimum of 3–5 years of progressive experience in warehouse or logistics operations, preferably in a supervisory or lead role.

· Flexible, adaptable, and capable of managing competing priorities in a fast-paced environment.

· Strong communication, organizational, and interpersonal skills with a positive, team-oriented attitude.

· Demonstrated initiative with the ability to make sound decisions and motivate others.

· Physically capable of lifting up to 25 lbs, standing for extended periods, and working in confined spaces.

· Holds valid certification to operate forklifts, pallet jacks, or similar warehouse equipment.

· Proficient computer skills, including Google Sheets, Microsoft Office Suite, ERP systems, and inventory management software.

· Comfortable working in diverse environments, including dry storage, cold storage (down to -18°C), and wet conditions.

· Willingness to work different shifts and overtime as required.

· Fluency in English and Chinese (both oral and written).

Pay: $25.00-$30.00 per hour

Experience:

• ERP systems: 1 year (required)

Language:

• Mandarin (preferred)

Licence/Certification:

• Forklift Licence (required)

Work Location: In person