Warehouse Supervisor / Warehouse Manager

Job Responsibilities

Warehouse Operations Management

• Oversee and manage the overall day-to-day warehouse operations, including receiving, put-away, storage, picking, packing, dispatch and stock movement.
• Ensure customer orders are picked, packed and handed over to courier / logistics partners accurately and within the required timeline.
• Plan daily warehouse workload and manpower allocation according to order volume and operational priorities.
• Ensure incoming goods are properly checked, recorded, labelled and stored in the correct locations.
• Monitor warehouse capacity, storage arrangement and product placement to ensure efficient use of space.
• Ensure products are stored and handled appropriately to minimise damage, breakage, loss or deterioration.
• Coordinate closely with relevant departments on stock availability, urgent orders, delivery issues and operational requirements.

Team Management & Supervision

• Lead, supervise and manage warehouse employees on a daily basis.
• Assign duties and responsibilities clearly to warehouse team members.
• Prepare manpower arrangements, duty allocation and work schedules when required.
• Monitor employee attendance, punctuality, productivity, work quality and discipline.
• Provide proper instructions, training and guidance to new and existing warehouse employees.
• Ensure employees understand and comply with warehouse procedures, company policies and safety requirements.
• Identify performance or disciplinary issues and take appropriate follow-up action together with Management / HR.
• Conduct regular team briefings and ensure operational instructions are properly communicated.
• Develop employees' capabilities and ensure that duties are not dependent on only one individual.

Inventory Control & Stock Accuracy

• Take responsibility for maintaining accurate physical stock and warehouse records.
• Monitor stock movement and ensure all incoming, outgoing, transfer and adjustment transactions are properly recorded.
• Carry out regular cycle counts, stock checks and full stock counts as required.
• Investigate stock discrepancies promptly and identify possible causes.
• Prepare discrepancy findings and corrective actions for Management.
• Ensure damaged, returned, defective or abnormal stock is properly identified, separated and recorded.
• Monitor slow-moving, misplaced or unidentified stock and ensure timely follow-up.
• Establish effective controls to reduce stock shortages, wrong picking, missing goods and inventory discrepancies.

SOP & Process Control

• Develop, propose and maintain practical warehouse SOPs, workflows, checklists and control procedures based on actual warehouse operations.
• Review existing processes and recommend improvements instead of waiting for Management to provide step-by-step operational instructions.
• Ensure warehouse employees understand and consistently follow approved SOPs.
• Establish clear procedures for receiving, storage, picking, packing, dispatch, stock transfer, returns, damaged goods and inventory checking.
• Maintain proper operational records and ensure required documentation is completed.
• Regularly review warehouse processes and implement preventive measures when recurring problems are identified.

Problem Solving & Operational Improvement

• Actively identify operational problems and take ownership of resolving them.
• Investigate abnormal situations such as missing stock, incorrect quantities, damaged goods, packing errors and delayed shipments.
• Identify the root cause of operational issues and propose practical corrective and preventive actions.
• Escalate serious operational issues to Management promptly with clear facts and recommended solutions.
• Monitor whether corrective actions are effective after implementation.
• Continuously improve warehouse productivity, accuracy, organisation and workflow efficiency.

Order Fulfilment & E-Commerce Support

• Monitor daily e-commerce order fulfilment and ensure orders are processed within platform and courier cut-off times.
• Prioritise urgent, same-day or time-sensitive orders when necessary.
• Monitor outstanding or unprocessed orders and ensure timely follow-up.
• Coordinate with the customer service, administration and relevant teams when order or stock issues arise.
• Minimise order cancellation, late shipment, wrong item and packing errors caused by warehouse operations.

Warehouse Organisation, Safety & Security

• Maintain a clean, organised and professional warehouse environment.
• Ensure racks, shelves, working areas and stock locations are properly labelled and organised.
• Ensure heavier, fragile or damage-sensitive products are stored appropriately.
• Monitor warehouse equipment and report maintenance or safety issues promptly.
• Ensure access to stock areas is properly controlled.
• Support Management in reviewing warehouse security issues and investigating unusual stock movements or incidents.
• Ensure employees comply with workplace safety and company rules.

Reporting & Management Accountability

• Provide regular updates to Management regarding warehouse operations, manpower, inventory discrepancies and outstanding issues.
• Prepare warehouse reports or records when required.
• Maintain proper follow-up on issues until they are resolved rather than only reporting the problem.
• Take ownership of the warehouse team's operational performance and ensure agreed actions are implemented.
• Perform other warehouse management duties reasonably assigned by Management.

Requirements

• Minimum 3–5 years of warehouse / logistics experience, preferably with supervisory or management responsibilities.
• Experience managing warehouse employees and daily operations is strongly preferred.
• Experience in e-commerce, trading, distribution or high-volume order fulfilment will be an advantage.
• Strong understanding of inventory control, stock movement and warehouse operations.
• Able to develop and implement practical SOPs and operational procedures.
• Strong leadership and people-management skills.
• Able to give clear instructions and hold team members accountable for assigned duties.
• Strong problem-solving ability and willingness to investigate operational issues independently.
• Responsible, organised, detail-oriented and able to work under pressure.
• Comfortable working in a fast-paced environment with changing operational priorities.
• Basic computer knowledge and ability to work with inventory / warehouse systems and spreadsheets.
• Good communication and coordination skills.
• Able to work independently with minimal supervision.

What We Are Looking For

We are looking for someone who is not only able to operate a warehouse, but also able to manage a warehouse.

The successful candidate should be able to identify problems, establish proper processes, manage employees, maintain inventory accuracy and continuously improve warehouse operations. The role requires a hands-on leader who is comfortable taking ownership and providing solutions to Management.