Warehouse/Retail Operations Manager

Job Summary

We are seeking an experienced and motivated Warehouse/Retail Operations Manager to oversee the daily operations of our warehouse and retail store environment. This leadership role is responsible for managing retail and warehouse personnel, ensuring efficient operations, maintaining a clean and organized workspace, and supporting inventory management and field operations.

The Warehouse/Retail Operations Manager will work closely with the Inventory Manager, Internal Sales Representative (ISR), Field Support Specialist, Large Animal Veterinary Team, and Administrative Staff to ensure the timely availability and distribution of products and supplies. This position is office-based within the warehouse to facilitate direct employee oversight and operational management.

Leadership & Staff Management

• Supervise and manage warehouse and retail personnel.
• Develop and implement operational performance metrics for employee evaluations.
• Foster a culture of accountability, teamwork, and customer service excellence.
• Provide training, coaching, and ongoing performance feedback to team members.

Warehouse Operations

• Oversee all daily warehouse operations, ensuring efficiency, organization, and safety.
• Maintain warehouse cleanliness, order, and compliance with company policies.
• Control and monitor access to warehouse inventory.
• Develop, implement, and maintain warehouse Standard Operating Procedures (SOPs).
• Review operational procedures and recommendations with the Retail Committee.

Inventory & Retail Management

• Collaborate with the Inventory Manager on cycle counts, inventory accuracy, and warehouse space allocation.
• Oversee retail store operations, merchandising, and customer service standards.
• Ensure appropriate inventory availability to support field veterinarians and retail customers.
• Support Vendor Managed Inventory (VMI) initiatives and coordinate with field representatives as needed.

Sales & Customer Support

• Provide oversight and support for the Internal Sales Representative (ISR) function.
• Coordinate product availability and order fulfillment for veterinarians and field personnel.
• Assist with day-to-day order pickup processes and supply management.
• Address operational challenges to ensure seamless service to internal and external customers.

Systems & Reporting

• Utilize internal software effectively for inventory and retail management functions.
• Maintain proficiency with Microsoft Teams, Word, and Excel.
• Monitor operational performance and provide regular reporting to leadership.
• Track and improve employee performance, efficiency, and productivity metrics

Qualifications Required

• Minimum 3-5 years of management experience in warehouse, retail, inventory, or distribution operations.
• Strong leadership and team development skills.
• Experience managing employee performance and operational efficiencies.

Preferred

• Experience with Counterpoint or similar inventory/POS systems.
• Knowledge of inventory control, cycle counting, and warehouse best practices.
• Experience supporting field-based operations or multi-department organizations.
• SOP development and process improvement experience.

Benefits

We offer a competitive compensation package, professional growth opportunities, and the opportunity to contribute to a team dedicated to delivering exceptional service and operational excellence.

To Apply: Submit your resume and cover letter detailing your relevant management and operations experience to [email protected]

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person