Warm Line Coordinator

Mental Health America of Southeast Florida (MHA) is seeking a compassionate, peer-experienced SETH Line Coordinator to lead our team of trained volunteers providing emotional support via the SETH Line, a peer-run warm line.

This is not a clinical position—it's a unique opportunity for someone with lived experience and a strong understanding of behavioral health recovery to mentor volunteers, coordinate operations, and ensure quality peer-to-peer support for callers facing emotional challenges.

If you're passionate about mental wellness, recovery-oriented support, and fostering connection through empathy and lived experience, we invite you to apply.

Key Responsibilities

Leadership & Supervision

• Oversee the daily operations of the SETH Line peer support warm line.
• Supervise, schedule, and support peer volunteers during service shifts.
• Provide ongoing guidance and mentorship in peer support principles and active listening.

Program Coordination

• Recruit and screen volunteers, ensuring alignment with the SETH Line’s mission.
• Lead volunteer training sessions based on peer support models (non-clinical).
• Maintain open communication and build a supportive team culture.

Documentation & Reporting

• Maintain accurate records including call logs, volunteer attendance, and demographics.
• Prepare monthly and quarterly reports demonstrating progress and impact.

Outreach & Collaboration

• Conduct outreach to promote the warm line and build community awareness.
• Collaborate with partners and stakeholders to strengthen program sustainability.
• Identify additional resources to support callers and volunteers.

Other Duties

• Assist with additional tasks as assigned by the Adult Services Director.

Skills & Qualifications

Required:

• Experience supervising or working alongside peers in recovery or support environments
• Strong organizational skills and comfort with data entry and recordkeeping
• Excellent communication and active listening skills
• Comfortable managing multiple priorities in a fast-paced, community-facing role
• Reliable transportation
• Availability to work evenings or weekends as needed
• Experience facilitating training or small groups

Preferred:

• Bilingual (English/Spanish or English/Creole)
• Bachelor’s degree in a human services field (relevant lived or volunteer experience may substitute)
• Familiarity with peer support, wellness recovery principles, and mental health advocacy

Pay: $18.00 - $20.00 per hour

Expected hours: 9.0 – 15.0 per week

Work Location: In person