Warming Center Support Staff

Tedford Housing is currently hiring multiple temporary, unbenefited full-time and part-time evening and overnight Warming Center Support Staff. We are looking for organized and energetic team members demonstrating good judgment, a positive attitude, flexibility, and a commitment to the mission of Tedford to empower people to move from homelessness to home.

This position offers flexibility with shifts from 5:30 pm to 1:00 am or 12:45 pm to 8:45 am and is ideal for a person who is looking for three to five shifts per week.

The Warming Center Support Staff position is a temporary, unbenefited position at a rate of pay of $23.00 per hour with a $2/hour overnight shift differential for staff working the 12:45pm-8:45am shift.

The Warming Center will be open from November 15, 2026, through April 30, 2027, seven nights a week, including holidays.

Support Staff will be expected to participate in mandatory orientation from November 2 through November 13, 2026 from 9:00 am to 3:00 pm each day with a 1-hour lunch break. Regular Warming Center support staff shifts start on November 15, 2026 and end on April 30, 2027.

Hiring Bonus of $1,000 for full-time positions and $500 for part-time positions. Bonus to be paid upon successful completion of employment for the full duration of the Warming Center operating season.

This position could lead to permanent, year-round employment with Tedford Housing.

Typical Duties of the Warming Center Support Staff will include, but are not limited to, the following:

• Support guests and staff in maintaining a safe and comfortable environment.
• Assist guests in signing into the Warming Center and accurately completing all intake forms.
• Orient guests to the Warming Center rules and facility.
• Maintain guest records and document guest concerns as needed.
• Assist with Warming Center activities including monitoring safety storage of belongings, and coordinating laundry and shower access.
• Respond appropriately to escalating and emergent situations using empathy, de-escalation principles, and trauma informed responses.
• Perform cleaning duties including but not limited to cleaning bathrooms, sweeping, mopping, trash removal, and facility laundry.
• Coordinate with other organization Support Staff, the Warming Center Manager, and Volunteers as needed.
• Refer Warming Center guests to key community resources like general assistance, mental health/crisis, recovery and substance use disorder resources, soup kitchen, immigrant resources, etc.
• Complete other duties as assigned.

Warming Center Support Staff will also be expected to:

• Participate in Support Staff Meetings that will occur twice a month.
• Participate in monthly training and all other required training as scheduled.
• Float to the emergency shelter as needed.
• Work holidays and weekends as scheduled.

All Tedford employees are responsible for:

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Treating all staff, volunteers and clients fairly and with respect, responsiveness and courtesy
• Maintaining client confidentiality
• Exercising good judgment and discernment when making decisions
• Accomplishing assigned tasks within established timeframes
• Maintaining adherence to organizational policies for the safety of all staff, clients and volunteers

Warming Center Support Staff Qualifications:

• A minimum of a high school diploma or GED is required.
• Two years of experience in a human services setting preferred.

The Warming Center Support Staff position is a temporary, unbenefited position at a rate of pay of $23.00 per hour with a $2/hour overnight shift differential for staff working the 12:45pm-8:45am shift.

Hiring Bonus of $1,000 for full-time positions and $500 for part-time positions. Bonus to be paid upon successful completion of employment for the full duration of the Warming Center operating season.

Application Process: Please send your resume and cover letter to info(a)tedfordhousing.org, with subject line “Warming Center Support Staff.” Resumes will be reviewed in the order received. Interviews will begin immediately and continue until the positions are filled. Selected candidates will receive an email to set up an online or in-person interview.  No phone calls, please.

Tedford Housing is committed to creating an inclusive workplace where diverse perspectives are valued, supported, and freely exchanged. We are committed to hiring staff that reflects Maine’s full range of identity and experience, and we actively seek and encourage individuals from traditionally underrepresented communities to apply. Tedford Housing provides all persons with equal employment opportunities without regard to race, color, religion, sex, national origin, familial status, sexual orientation, gender identity, disability, age, or veteran status.

Pay: $23.00 per hour

Benefits:

• Employee assistance program

Work Location: In person