Warming Centre Shift Supervisor

Christie Ossington Neighbourhood Centre (CONC) is a multi-service community organization supporting individuals and families through shelter, housing, food security, and community-based programs across Toronto.

Our work is rooted in dignity, respect, and a commitment to meeting people where they are. We strive to create a workplace where staff feel supported, valued, and able to contribute meaningfully to their communities.

If this opportunity aligns with your experience and interest in community-based work, we encourage you to apply.

Position Overview: Christie Ossington Neighbourhood Centre is seeking a Warming Centre Shift Supervisor to oversee operations during assigned shifts. Reporting to the Warming Centre Program Supervisor, you will act as senior staff on site, supervise Warming Centre staffs, liaise with community partners, and ensure service users receive safe, respectful, and dignified care.

Duration: November 01, 2026 until April 15, 2027
The Warming Centre operates on days that are -5°C or when the City directs them to be open.

Key Responsibilities:

• Supervise and support staff; assign tasks and ensure shift coverage.
• Facilitate conflict resolution and escalate issues as required.
• Manage client intake and decanting; liaise with City duty office and community partners.
• Ensure adherence to health, safety, and program protocols.
• Complete shift reports and document incidents.
• Promote an inclusive, harm reduction-based environment for service users.
• Participate in staff meetings, training, and agency initiatives.

Qualifications:

• Minimum 3 years’ experience providing client-centered support, including 1+ year in a leadership/shift lead role in a shelter, housing, or community setting.
• College Diploma or University Degree in Social Services, Community Development, Psychology, Social Work, or equivalent experience.
• Knowledge of Toronto Shelter Standards, conflict resolution strategies, and harm reduction.
• Strong organizational, time management, communication, and documentation skills (including MS Office).
• First Aid/CPR and WHMIS certification.
• Clear criminal record check required.

Equity and Accommodation

CONC is committed to equity, diversity, and inclusion in our workplace. We encourage applications from individuals who reflect the diversity of the communities we serve, including those from equity-deserving groups.

Accommodation is available upon request throughout the recruitment process.

5 days work week
The Warming Centre operates on days that are -5°C or when the City directs them to be open.