Warranty Administrator

Warranty Administrator Responsibilities:

• Prepare and process warranty claims through our software system
• Prepares, records, and reconciles warranty claims and submits them to the factory and distributors for defective parts
• Verify criteria required by factory or distributor; attached all required documentation to warranty invoice
• Must be able to maintain an eye for accuracy and detail in a busy environment.
• Follow up with the factory and distributors regarding unpaid and/or rejected claims
• Maintain positive working relations with factory and extended warranty contacts
• Review weekly with Service Manager outstanding warranty claims
• Track warranty parts by tagging, report scrapping status to Service Manager weekly
• Arrange for parts to be shipped to the factory or distributor
• Assist Service Office as needed with answering service phone and assisting customers
• Keeping schedules clean, up to date, and current in receiving payment is a must
• Oversee the cashiering department