Warranty Administrator

If you’re sharp, highly organised and good with detail, this is a great opportunity to build your career in the automotive industry with Armstrong’s Christchurch.

We’re looking for a Warranty Administrator to work across our Mercedes-Benz and Subaru Christchurch dealerships, supporting warranty across an exciting mix of brands including Mercedes-Benz, Subaru, Peugeot, Leapmotor, BAIC and Dongfeng.

Around 70% of your role will be focused on warranty administration, with the balance supporting our Service teams when required.

You don’t need to know every warranty system from day one. We can teach you the technical side. What we do need is someone with excellent administration skills, strong attention to detail and the ability to learn quickly.

With six brands and different manufacturer requirements to understand, you’ll need to be switched on, accurate and comfortable taking ownership of your work.

What you’ll be doing.

You’ll work closely with our Service Managers and manufacturers to make sure warranty claims are completed correctly, efficiently and within required timeframes.
Your responsibilities will include:

• Preparing and submitting warranty claims across multiple automotive brands
• Checking technician job cards and supporting information for accuracy and completeness
• Following up missing information before claims are submitted
• Managing rejected claims and following these through to resolution
• Tracking claims, warranty credits and outstanding items
• Working across different manufacturer systems and warranty portals
• Keeping accurate records and ensuring manufacturer processes are followed
• Completing warranty checks and supporting audit requirements
• Liaising directly with Service Managers and manufacturers
• Supporting our Service Advisors and wider Service teams when required

What we’re looking for.

Previous automotive warranty experience would be a real advantage, but it’s not essential.

We’re looking for someone who brings:

• Excellent administration skills and attention to detail
• A high level of accuracy and pride in getting things right
• The ability to learn new systems and processes quickly
• Strong organisation and the ability to manage multiple claims and deadlines
• Confidence following up information and asking questions when something doesn’t look right
• Good computer skills and confidence working across different systems
• Initiative and the ability to work independently once trained
• An interest in automotive and a willingness to learn

Experience within a dealership, Service, Parts or another automotive environment would be beneficial, particularly if you already understand how a busy Service department operates.

Why Armstrong’s?

This is an opportunity to develop specialist warranty knowledge while working with some of the automotive industry’s most established and exciting brands.
You’ll receive:

• Monday to Friday hours
• Training across our brands, systems and warranty processes
• The variety of working across our Mercedes-Benz and Subaru Christchurch dealerships
• Genuine career development opportunities within Armstrong’s
• Employee discounts on parts and servicing
• Free WOFs for your personal vehicle
• $1,000 reward for successful employee referrals

Armstrong’s is New Zealand’s largest automotive retail group, with more than 700 employees, 21 dealerships and 21 automotive brands across the country.
If you’re accurate, quick to learn and ready to take ownership of a busy role, we’d like to hear from you.

Apply today!