Warranty Administrator

About the role:

We are looking for a full-time Warranty Administrator to join the Aftersales Commercial Vehicle team at BYD UK, Hounslow, London area. The successful candidate will be responsible for processing and reviewing warranty claims, managing warranty payments. The role will also manage warranty parts returns, and conduct audits to ensure compliance with warranty policies.

Working location: Hounslow, London (Fully office-based)

Key responsibilities:

• Submit accurate warranty and goodwill claims on a daily and weekly basis.
• Monitor daily and weekly reports
• Resubmit all rejected claims promptly
• Administer warranty policy in the best interest of the manufacture and the customer aiming for profitability and efficiency.
• Maintain records of warranty submissions and customer contribution towards goodwill claims
• Liaise with parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to manufacture on request
• Follow up on payment of outstanding claims, processing service provide invoices
• Verify criteria required by factory
• Undertake other tasks as requested by the Aftersales Managers

Skills and requirements

• Minimum 3 years of relevant work experience; familiarity with after-sales service
• Proficient in using office software (e.g., Microsoft Office suite)
• Ability to use own initiative and multi-task
• Possess exceptional organisational skills
• Team player
• Personable approach, with a polite and courteous manner
• Ability to read and interpret documents such as, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence
• Has right-to-work in the UK

We offer:

• Performance and experience-based competitive remuneration;
• Scottish Widow workplace pension;
• 25 days paid holidays + public holidays;
• On-site free parking;
• Commute allowance;
• Private healthcare;
• Car sacrifice scheme;
• Department & company wide teambuilding events;
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team