Warranty Administrator

If you have a sharp eye for detail and enjoy working in a role where accuracy genuinely matters, this is your opportunity to build a long-term career with Patrick Auto Group in Port Macquarie.

About the role:

As a Warranty Administrator, you will be the essential link between the service team and manufacturer warranty processes, ensuring claims are submitted correctly and efficiently so the dealership runs smoothly and technicians are supported.

Your day-to-day will include:

• Processing and submitting warranty claims to manufacturers accurately and on time, giving you ownership over a critical part of the service department's performance
• Reviewing job cards and repair orders to ensure warranty work is correctly documented, building your technical knowledge with every claim
• Liaising with service advisors and technicians to gather the right information, keeping you connected across the whole team
• Reconciling warranty credits and following up on outstanding claims, giving you real visibility over financial outcomes
• Staying up to date with manufacturer warranty policies so your expertise remains current and valued

About You:

You are someone who takes pride in getting the details right and enjoys working within a structured process where your contribution directly affects the team's results.

More about you:

• Previous experience in a warranty administration or service administration role within the automotive industry
• Familiarity with dealer management systems, giving you a head start from day one
• Strong written and verbal communication skills to liaise confidently with manufacturers and internal teams
• A methodical approach to processing paperwork and meeting submission deadlines
• Comfortable working both independently and as part of a busy service team

The benefits:

Patrick Auto Group offers a stable, supportive environment where your work is recognised and your career can grow alongside a well-established dealer group.

Benefits include:

• A permanent, full-time role providing genuine job security in a reputable organisation
• Access to ongoing training and manufacturer-specific knowledge to keep your skills sharp
• A collaborative service team that values clear communication and mutual support
• Employee benefits including discounts on vehicles and servicing

If you think this role is right for you, apply today and don't miss out on a great opportunity!