Warranty Administrator

About Us:

Optimum RV is a premier RV dealership committed to providing quality service and a wide selection of recreational vehicles. We are looking for an organized and dedicated RV Warranty Associate to join our team.

Responsibilities:

The Warranty Associate is responsible for managing and processing warranty claims, handling customer inquiries, and ensuring the smooth administration of warranty-related processes. The primary duties will include:

• Receive, review, and process warranty claims submitted by customers, dealers, or service technicians.
• Ensure all claims are complete, accurate, and comply with warranty guidelines set by the manufacturer or company policy.
• Verify warranty eligibility, including confirming the product serial number, purchase date, and warranty coverage.
• Create, track, and manage warranty claim records in the system.
• Maintain organized records of all warranty claims, correspondence, and approvals.
• Ensure warranty claims are processed on time, meeting all internal and external deadlines.
• Update databases and systems to reflect approved or denied warranty claims.
• Prepare reports on warranty claims, trends, and outstanding issues.
• Communicate with customers and vendors regarding warranty eligibility, claim status, and resolutions.
• Act as a liaison between the service department and the manufacturer to resolve warranty disputes or escalations.
• Collaborate with the service or repair department to ensure warranty repairs are completed according to manufacturer standards.
• Work with suppliers or manufacturers to obtain replacement parts, credit approvals, or service support when necessary.
• Checking in new inventory and submitting DAF forms with the necessary warranty work.

Minimum Qualifications:

• High school diploma or equivalent (required). Associate degree or higher preferred.
• 2+ years of experience in warranty administration, customer service, or a related field.
• Familiarity with warranty policies, procedures, and industry regulations is a plus.
• Proficient in using warranty management software, ERP systems, or other relevant software (e.g., Microsoft Office Suite).

Essential Characteristics:

• Customer Focused: We listen, solve problems, and stay focused on our mission.
• Humble: We stay coachable and always learning, confident in our skills but never arrogant.
• Reliable: We keep our word to our team and our customers-doing what we say every time.
• Relentless Drive: We have a strong work ethic, sense of urgency, and never settle in the pursuit of our mission.

Benefits:

• Competitive wages
• 401K
• Medical insurance
• Dental insurance
• Vision Insurance
• Company-Paid Life Insurance
• Supplemental Life Insurance
• Short- & Long-Term Disability
• Critical Illness, Accident, and Hospital Indemnity coverage
• EAP
• Wellness Program including Gym Reimbursement
• Vacation, Personal Time & Holiday pay

Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.