Warranty Administrator

Join our booming industry and secure your future with job stability!

Design RV are currently seeking an experienced Warranty Administrator to join our team in Pakenham.

About the Company

Design RV is the name in luxury caravans!

Our goal is to ensure that every Australian family can experience and enjoy the outdoors with a safe, high quality luxury caravan. Based at our Pakenham factory, the team at Design RV collectively brings over 35 years of experience in the creative planning, visualisation and commitment to manufacturing. Our aim is to bring to the market the most significant benchmarks in industry standards showcasing the best possible methods to build an exceptional caravan product.

What's on offer

• Stable career with the opportunity to grow within our business
• Great friendly team environment

About the Role

As the successful incumbent you will be responsible for managing the warranty claims for our dealerships and servicing departments. You will have a focus on providing excellent customer service, rectifying all issues and concerns raised proactively and proficiently.

Duties and Responsibilities are not limited to:

• Attending to warranty claims, registrations and forms

• Strong ability to liaise with Dealers, understanding priority, sometimes with a matter of urgency.

• Ability to work with and understand portals and software.

• Ability to take direction from Warranty Manager

• Coordinate parts orders for dealers, pick, pack and send out correctly.

• Attending to compliance certificates and ensure accuracy of same

• Reporting on any reoccurring issues with our caravan range

• Providing after sales support

• Data entry and general administration duties.

Requirements of the Position

• Previous experience in warranty within a similar industry (caravan or automotive experience would be highly regarded)
• Strong attention to detail with the ability to accurately record information
• Good computer skills, excel etc
• Excellent written and verbal communication
• Effective time management skills
• Self-motivated with the ability to work both autonomously and in a team environment
• Offer a high level of personal commitment and focus
• Having someone with an exuberant personality on your customer service team is essential as they can effortlessly bring a positive and energetic vibe to interactions, ensuring a delightful and engaging experience for your customers.

If you are currently looking to progress your long-term career please click “APPLY” now!

Please note that due to the high number of applications received, only successful candidates will be contacted.