Warranty Administrator

Company Overview

We are a well-established organisation with a rich history of serving diverse industries since the early 19th century. Committed to excellence and innovation, we provide comprehensive solutions and exceptional support to our customers across various sectors.

Job Overview

We are looking for an organised and detail-focused Warranty Administrator join our Warranty Team to manage manufacturer and supplier warranty claims across our dealership. Working closely with service, workshop and parts teams, you will ensure claims are accurate, compliant and submitted on time, helping to maximise warranty recovery and support profitable, efficient aftersales operations.

Hours: Monday to Friday, 39 hours per week, with occasional travel to other dealership locations as required to support warranty administration and process improvement activities.

Location: Flexible arrangements may be considered for the right applicant

Key duties will include:

· Prepare, submit, monitor and reconcile warranty claims in line with manufacturer requirements.

· Check that supporting documents, labour records and parts information are complete and accurate.

· Process warranty credits, maintain claim records, and investigate or appeal rejected claims where appropriate.

· Monitor outstanding claims, performance trends and recovery, producing clear reports for management.

· Support warranty audits, service campaigns and product improvement programmes.

· Guide service, workshop and parts teams on warranty processes, returns and best practice.

· Help improve claim quality, first-time acceptance rates and standard operating procedures.

· Travel occasionally to dealership locations to support warranty processes and standards.

The ideal applicant:

· Excellent organisation, administration and attention to detail.

· Confident working independently, prioritising tasks and meeting deadlines.

· Strong communication, numerical, analytical and problem-solving skills.

· Competent in Microsoft Office, particularly Excel.

· GCSE grade 4 or above, or equivalent, in English and Mathematics.

· Full UK driving licence.

· Previous warranty administration or dealer network experience is desirable.

· Experience in agriculture, construction, automotive, commercial vehicles or groundcare would be an advantage.

· Knowledge of manufacturer warranty systems or an engineering/technical background is desirable.

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Sick pay

Work Location: In person