Warranty Administrator

Join our Dynamic Team as a Warranty Administrator

Are you passionate about delivering exceptional customer service?  Do you love a fast-paced environment where each day brings new customer challenges?  If so, we want to talk to you!

About the company:

Melbourne Tractors is a family owned dealership with over 40 years of  partnering with our customers and delivering, repairing and servicing well respected construction and agricultural brands including Kobelco, New Holland, Merlo, ASVs and more!

About the role:

As the Warranty Administrator, you will be responsible for the timely and accurate submission for all Warranty Claims across the five branches that make up the greater Melbourne Tractors group of Construction and Agricultural machinery dealerships. You will be working closely with our Service Managers and Service Advisors on a daily basis to ensure this important role delivers on the customer satisfaction levels that the group seeks to provide to all of its customers. Reporting to the General Service Manager, your key responsibilities will include:

• Reviewing and processing warranty claims in accordance with established policies, procedures, and manufacturer guidelines
• Working closely with the Service team to validate claims and coordinate warranty-related activities
• Monitoring claim progress and proactively communicating updates to customers and stakeholders
• Preparing and processing invoices for completed work orders
• Maintaining accurate records and ensuring warranty claims, documentation, and contracts are correctly registered within company systems

Our customers are our top priority, and you will be instrumental in delivering the quality service and support they deserve.

Preferred skills and experience:

As a customer service professional, you are:

• An outstanding communicator
• Detail-oriented and highly organised with a talent for multi-tasking
• A great problem solver, thriving under pressure
• A team player who values collaboration and positivity
• Experienced in the operations of a busy dealership and workshop
• Highly computer literate and a quick learner - DMS experience preferred

On offer:

• Full time, permanent role
• Competitive salary with monthly bonus system
• Flexible working location with a choice of working from our Somerton, Dandenong, or Ballarat branches
• Supportive, friendly team and work environment

Melbourne Tractors believes that our employees are our greatest asset!  We are dedicated to fostering a culture of excellence, teamwork and growth.  If you are ready to take your career to the next level and make a difference to our customers' lives, we want to hear from you!

Apply Now!

Don't miss out on this exciting opportunity to be part of our winning team!  Send your resume and cover letter by clicking the apply button.  We are an equal opportunity employer, celebrate diversity and are committed to creating a safe and inclusive environment.